Stanley Manley
Greer
Summary
Dynamic professional skilled in team leadership and customer service within the auto detailing industry. Proven ability to train and develop staff while implementing efficient workflows that improve service delivery. Committed to enhancing operational efficiency and maintaining high quality standards.
Overview
30
30
years of professional experience
Work History
Detail Manager
Cantrell"s Auto Detailing
Taylors
04.2012 - Current
- Oversaw daily operations of auto detailing services ensuring quality standards.
- Managed team of detailers, providing training and support for skill development.
- Streamlined workflows to improve service delivery and enhance team productivity.
- Managed inventory of detailing supplies, ensuring timely replenishment and organized stock.
- Collaborated with customers to understand needs and provide tailored detailing solutions.
- Inspected completed work to ensure compliance with company quality expectations.
- Developed safety protocols to protect staff during detailing processes and equipment use.
- Addressed customer concerns promptly, building positive relationships and encouraging repeat business.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Collaborated with other departments to develop best practices for product delivery.
- Coordinated training sessions on new products and services as well as existing ones.
- Facilitated smooth operations by managing the day-to-day activities of the team.
- Assisted with the development of budgets for projects and programs within the department.
- Maintained accurate records of inventory levels, stock movements and customer orders.
- Established processes for tracking shipments, returns, exchanges, damages.
- Created reports that tracked progress towards goals and objectives.
- Implemented strategies designed to improve operational efficiency and reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned specific tasks to staff while establishing priorities and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Detailer/Service Advisor
Commerce Chrysler Dodge Jeep Ram
Commerce
07.1996 - 03.2012
- Cleaned and polished vehicles to enhance visual appeal and presentation.
- Conducted thorough inspections to identify detailing needs and vehicle condition.
- Applied protective coatings and sealants to preserve vehicle surfaces.
- Managed inventory of detailing supplies and materials to ensure seamless operations.
- Collaborated with service staff to ensure timely vehicle preparation for customers.
- Utilized pressure washers and vacuum systems for effective cleaning procedures.
- Educated customers on proper vehicle care and maintenance practices.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Cleaned wheels and tires with special cleaning solutions.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Ensured that all equipment used was properly maintained in good condition.
- Maintained inventory of supplies needed for detailing work.
- Maintained cleanliness and organized stockroom by size, style, and color for efficient access to detailing supplies.
- Removed grease from engines using degreasers and brushes.
- Vacuumed car interiors to remove dirt and debris.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Performed minor repairs, including replacing light bulbs and wiper blades.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Kept records of completed jobs along with customer feedback.
- Provided excellent customer service while working with clients at their homes or businesses.
- Prepared estimates for detailing services based on customers' needs.
- Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests and resolutions to enhance service quality and responsiveness.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Music/Business Management -
University of Georgia
GA05-1992
Skills
- Quality control
- Inventory management
- Supply chain management
- Workflow optimization
- Service delivery
- Vehicle inspection
- Performance management
- Team leadership
- Training and mentoring
- Employee development
- Team development
- Time management
- Schedule management
- Documentation and reporting
- Communication skills
- Written communication
- Organizational skills
- Teamwork
- Customer service
- Software knowledge
- Physical endurance
- Goal setting
Languages
Spanish
Professional
References
References available upon request.
Timeline
Detail Manager
Cantrell"s Auto Detailing
04.2012 - Current
Detailer/Service Advisor
Commerce Chrysler Dodge Jeep Ram
07.1996 - 03.2012
Music/Business Management -
University of Georgia