Results-driven professional with expertise in account management, customer service, and data analysis. Demonstrated ability to enhance client relationships and improve enrollment processes.
Overview
14
14
years of professional experience
Work History
Regional Assistant
Aflac
Myrtle Beach
12.2025 - Current
Oversee the Regions book of business while working closely with the Regional and District coordinators as well as associates in the field to ensure account growth and retention.
Attend and provide data for the Regional quarterly associate meetings.
Weekly send out updates for open enrollment completion per district.
Completed customer service calls to resolve inquiries
Regional Assistant
Aflac
Columbia
10.2023 - 12.2025
Executed job responsibilities to support regional operations.
Administrative Assistant
DB10 Solutions
Florence
06.2022 - 04.2023
Prepared reports and presentations for client meetings, improving communication effectiveness.
Prioritized urgent correspondence, ensuring timely responses and resolutions.
Facilitated effective business correspondence by providing information through phone calls and emails.
Entered data into spreadsheets using Microsoft Excel, maintaining accuracy and organization.
Market Asset Analyst
Aflac
Greenville
09.2014 - 01.2022
Oversaw the South Carolina Book of Business while working closely with Regional and District coordinators as well as associates in the field to ensure account growth and retention.
Collaborated with the SC Market Trainer to provide statewide product, technology, account set up and servicing, and post enrollment training for associates and coordinators.
Attend and provide data for SC monthly income planning sessions.
Coach to provide Open Enrollment completion percentage, and enrollment opportunities at the district, regional, market events.
Lead Teller
County Bank
Greenville
07.2012 - 09.2014
Managed cash transactions, balanced cash drawers, processed loan payments, and issued cashier checks to ensure accurate financial operations.
Balanced daily cash transactions in bank vault for withdrawals and deposits to maintain operational integrity.
Completed monthly audits and managed overdraft reports.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Safeguarded bank records and client information, directing inquiries to appropriate branch personnel while achieving high customer service satisfaction ratings.