Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stefanie Owens

Spartanburg

Summary

Proven leader with extensive experience in operational management and training development at Jersey Mike's Subs. Excelled in inventory control and leadership training, enhancing team performance and customer service standards. Demonstrated adaptability and problem-solving abilities, significantly improving operational efficiency. Skilled in motivating teams to exceed business goals.

Overview

4
4
years of professional experience

Work History

Director of Operations

Jersey Mike's Subs
Spartanburg
01.2022 - Current
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained operational guidelines, and identified opportunities for improvement in training processes.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Provided leadership and guidance to subordinate managers, and shift leads.
  • Reviewed consolidated inventories and full inventories on a weekly and monthly basis.
  • Reviewed and finalized store schedules on a weekly basis.
  • Worked with the management team to ensure operational standards were being followed.
  • Organized large catering orders.

General Manager

Jersey Mike's Subs
Spartanburg
10.2020 - 01.2022
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Administered employee discipline through verbal and written warnings.

Education

High School Diploma -

Fort Dorchester
South Carolina
05-2000

Skills

  • Operational management
  • Inventory control
  • Training development
  • Leadership training
  • Customer service
  • Schedule oversight
  • Adaptability and flexibility
  • Effective leader
  • Problem-solving abilities
  • Self motivation

Affiliations

  • Self proclaimed plant enthusiast.
  • DIY hobbyist with a passion for building and fixing things.

Timeline

Director of Operations

Jersey Mike's Subs
01.2022 - Current

General Manager

Jersey Mike's Subs
10.2020 - 01.2022

High School Diploma -

Fort Dorchester

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Stefanie Owens