Stella Santaromita
Hardeeville
Summary
Highly accomplished administrative and customer success leader with demonstrated expertise in taking complex projects and programs from conceptualization to fruition. Focus on aligning business needs by managing, scheduling, and problem solving to ensure deadline-driven projects are completed on time. Experienced in implementing office policies and procedures to facilitate a smooth workflow.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative & Customer Success Leader
American Standard
07.2020 - Current
- Responsible for helping customers make every project a success by providing a world-class shopping experience and exceptional customer service.
- Conducting meetings with all administrative personnel
- Coordination of all activities and meetings across multiple international time zones
- Collaboration with Singapore administrators to ensure all requirements and meetings are current
- Ensuring all corporate spending and budgets are within guidelines
- Conducting sales/product viewings for sales/contractors
- Reporting all weekly details on supply chain
- Compiling all monthly numerical and business information from Asian partners within Excel
- Assisting retail customers with new product information and ensuring adequate inventory
- Managing passport and visa applications and renewals
- Arranging domestic and international travel arrangements for all stakeholders
- Preparation and reconciliation of expense reports
- Provided scheduling and hotel arrangements for international travel
- Set up monitoring of six active calendars for global leaders
- Coordinated multiple meeting schedules, analyzing priority and needs
- Created and implemented company organization charts
- Established process for updating monthly budget reporting
- Maintained a 100% customer satisfaction and retention record
Administrative & Customer Success Leader
American Standard
07.2020 - Current
- Responsible for helping customers make every project a success by providing a world-class shopping experience and exceptional customer service.
- Conducting meetings with all administrative personnel
- Coordination of all activities and meetings across multiple international time zones
- Collaboration with Singapore administrators to ensure all requirements and meetings are current
- Ensuring all corporate spending and budgets are within guidelines
- Conducting sales/product viewings for sales/contractors
- Reporting all weekly details on supply chain
- Compiling all monthly numerical and business information from Asian partners within Excel
- Assisting retail customers with new product information and ensuring adequate inventory
- Managing passport and visa applications and renewals
- Arranging domestic and international travel arrangements for all stakeholders
- Preparation and reconciliation of expense reports
- Provided scheduling and hotel arrangements for international travel
- Set up monitoring of six active calendars for global leaders
- Coordinated multiple meeting schedules, analyzing priority and needs
- Created and implemented company organization charts
- Established process for updating monthly budget reporting
- Maintained a 100% customer satisfaction and retention record
Administrative Assistant (Contract)
Prestige Plumbing & Heating
07.2019 - 07.2020
- Performed a wide range of organizational tasks, including planning itineraries, making transportation arrangements, and preparing expense reports.
- Traveling to multiple business locations
- Submitting payroll data
- Inventory maintenance, ordering supplies
- Maintaining expense logs
- Collaborating with travel agents and sales offices
- Addressing customer inquiries, ensuring satisfactory resolutions
- Resolved parking ticket over-expenditure problem, saving $10,000/year
- Formatted visual presentations for speeches and meetings
- Optimized deliverability of prospects and client communications resulting in a 40% increase in business
- Successfully arranged conference rooms and facilities for meetings
- Negotiated favorable terms with airlines and hotels resulting in savings of $10,000/year
Administrative Assistant (Contract)
Prestige Plumbing & Heating
07.2019 - 07.2020
- Performed a wide range of organizational tasks, including planning itineraries, making transportation arrangements, and preparing expense reports.
- Traveling to multiple business locations
- Submitting payroll data
- Inventory maintenance, ordering supplies
- Maintaining expense logs
- Collaborating with travel agents and sales offices
- Addressing customer inquiries, ensuring satisfactory resolutions
- Resolved parking ticket over-expenditure problem, saving $10,000/year
- Formatted visual presentations for speeches and meetings
- Optimized deliverability of prospects and client communications resulting in a 40% increase in business
- Successfully arranged conference rooms and facilities for meetings
- Negotiated favorable terms with airlines and hotels resulting in savings of $10,000/year
Executive Assistant
Morgan Stanley & Co.
11.2010 - 07.2019
- Oversight of all administrative operations
- Managing all international stakeholders in Hong Kong and China
- Scheduling all travel arrangements
- Reviewing banking transactions, managing flexible spending accounts
- Selecting venues for private events
- Providing customer service
- Securing schedule and additional stakeholders to facilitate attendance
- Scheduling meetings
- Maintaining office equipment
- Coordinating schedules and programs for multiple professionals
- Configured and resolved all network and connection troubleshooting resulting in improved workflow
- Selected dates and negotiated contract terms with venues for meetings and conferences
- Created, implemented, and maintained a comprehensive database resulting in significant time and financial savings
Executive Assistant
Morgan Stanley & Co.
11.2010 - 07.2019
- Oversight of all administrative operations
- Managing all international stakeholders in Hong Kong and China
- Scheduling all travel arrangements
- Reviewing banking transactions, managing flexible spending accounts
- Selecting venues for private events
- Providing customer service
- Securing schedule and additional stakeholders to facilitate attendance
- Scheduling meetings
- Maintaining office equipment
- Coordinating schedules and programs for multiple professionals
- Configured and resolved all network and connection troubleshooting resulting in improved workflow
- Selected dates and negotiated contract terms with venues for meetings and conferences
- Created, implemented, and maintained a comprehensive database resulting in significant time and financial savings
Executive Administrator
Renzo Gracie Academy
09.2008 - 11.2010
- Administrator for a Brazilian-based Jiu-Jitsu gym.
- Served as project manager for construction of new structure.
- Obtaining building permits
- Hiring and monitoring contractors
- Serving as acting secretary
- Selling new memberships
Executive Administrator
Renzo Gracie Academy
09.2008 - 11.2010
- Administrator for a Brazilian-based Jiu-Jitsu gym.
- Served as project manager for construction of new structure.
- Obtaining building permits
- Hiring and monitoring contractors
- Serving as acting secretary
- Selling new memberships
Executive Administrative Assistant
Harris Bank/Bank of Montreal
07.2005 - 09.2008
- Worked as an administrative assistant to a trader of OTC stocks.
- Maintaining calendar
- Completing new client paper
- Assisting clients with placing new stock orders
Executive Administrative Assistant
Harris Bank/Bank of Montreal
07.2005 - 09.2008
- Worked as an administrative assistant to a trader of OTC stocks.
- Maintaining calendar
- Completing new client paper
- Assisting clients with placing new stock orders
Education
Academic Diploma - undefined
Tottenville High School
Staten Island, NYSkills
- Managed itineraries and bookings, facilitating smooth travel experiences for team members and stakeholders
- Implemented strategic operations management practices to optimize resource allocation and workflow
- Achieved seamless scheduling of meetings and events, resulting in improved team collaboration Enhanced project timelines through strategic calendar management Maximized productivity by implementing effective scheduling practices
- Coordinated office administration activities, including scheduling, correspondence, and record-keeping
- Achieved cost savings through effective budget oversight and resource management Improved financial performance by implementing streamlined budgeting processes Enhanced project delivery by maintaining strict adherence to budgetary constraints
- Implemented effective people management practices to optimize workforce productivity
- Produced concise and impactful written materials to support organizational objectives
- Achieved increased brand awareness through targeted marketing campaigns Drove customer engagement by implementing innovative promotional strategies Enhanced market positioning through effective collaboration with cross-functional teams
- Coordinated project management activities, facilitating communication and collaboration among cross-functional teams
- Engaged with stakeholders to build trust and facilitate effective communication
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Organized and led team building exercises aimed at fostering trust and cooperation among team members
- Achieved improved inventory accuracy through effective management of stock levels Enhanced operational efficiency by refining inventory tracking processes Contributed to cost savings by minimizing waste and optimizing stock turnover
- Achieved timely project completions by optimizing team workflows Drove successful collaboration across departments to enhance project delivery Fostered a culture of accountability that led to improved team performance
- Conducted regular performance evaluations and provided constructive feedback to foster professional development
- Coordinated vendor selection and performance evaluation to enhance supply chain effectiveness
- Facilitated collaborative problem-solving sessions to develop effective solutions for team obstacles
- Achieved improved team efficiency by optimizing use of MS Office 365 for project documentation and communication Enhanced collaboration through effective training on software capabilities Delivered seamless integration of tools to support project goals and timelines
- Leveraged Outlook for effective email communication and task organization to support project timelines
- Achieved improved team efficiency by leveraging Google Suite for project collaboration Enhanced document management processes, resulting in quicker access to information Cultivated a culture of teamwork through effective use of shared tools and resources
- Achieved streamlined document management through proficient use of Adobe Acrobat Enhanced team efficiency by improving PDF editing and collaboration processes Delivered high-quality PDF outputs that met project requirements
- Enhanced project outcomes by effectively utilizing visual diagrams to clarify complex information Achieved improved team collaboration through the strategic use of visual tools Contributed to project success by maintaining up-to-date visual documentation, facilitating informed decision-making
- Managed and processed expense reports through Concur, ensuring compliance with company policies
- Achieved timely project completion through effective team collaboration Drove improvements in project processes to enhance overall performance Cultivated strong relationships with stakeholders to facilitate project advancement
Certification
- Microsoft Office Certification
- Ariba Certification
Timeline
Administrative & Customer Success Leader
American Standard
07.2020 - Current
Administrative & Customer Success Leader
American Standard
07.2020 - Current
Administrative Assistant (Contract)
Prestige Plumbing & Heating
07.2019 - 07.2020
Administrative Assistant (Contract)
Prestige Plumbing & Heating
07.2019 - 07.2020
Executive Assistant
Morgan Stanley & Co.
11.2010 - 07.2019
Executive Assistant
Morgan Stanley & Co.
11.2010 - 07.2019
Executive Administrator
Renzo Gracie Academy
09.2008 - 11.2010
Executive Administrator
Renzo Gracie Academy
09.2008 - 11.2010
Executive Administrative Assistant
Harris Bank/Bank of Montreal
07.2005 - 09.2008
Executive Administrative Assistant
Harris Bank/Bank of Montreal
07.2005 - 09.2008
Academic Diploma - undefined
Tottenville High School