Stephanie Ballenger

• Conducted financial analysis to identify cost-saving opportunities and revenue enhancement initiatives.
• · Performed root-cause analysis to resolve operational performance barriers.
• · Identified workflow inefficiencies that contributed to processing delays, helping reduce cycle time in targeted areas.
• · Enhanced reporting quality by reorganizing data sets, making trend analysis easier for leadership teams.

· Managed full-cycle AR including invoicing, payment posting, reconciliations, and aging reviews.

· Coordinated corporate events, including budgets, venues, transportation, catering, and logistics.

· Resolved multiple aged accounts over 60–90 days, contributing to improved cash flow and cleaner aging reports.

· Strengthened customer satisfaction by providing timely communication and accurate billing support, leading to positive feedback from internal and external partners.

· Performed account reconciliations to ensure financial accuracy.

· Successfully corrected long-standing invoice discrepancies, preventing future delayed payments.

· Improved customer satisfaction through fast, clear, and solution-focused communication during billing inquiries.

· Processed daily cash receipts and applied payments.

· Generated weekly AR activity and aging reports.

· Helped clear aged balances by arranging structured payment plans that improved account status.

· Reduced repetitive customer billing issues by identifying common discrepancies and working with internal teams to correct source errors.

· Conducted account research, credit reviews, and collections for B2B customers.

· Supported preparation of financial statements and compliance reporting.

· Improved resolution rates on delinquent accounts by proactively addressing root causes behind payment delays.

· Strengthened customer trust by providing consistent communication, reducing repeat escalations.

· Managed collections for a high-volume portfolio of accounts.

· Identified trends and recommended improvements to communication and training processes.

· Completed journal entries and AR documentation for month-end close.

· Helped reduce old AR balances by resolving recurring issues contributing to delayed payments.

· Increased event engagement by improving event communication and planning processes.