Stephanie Childs
Anderson
Summary
Professional in field of data entry, prepared to bring precision and reliability to order processing. Proven ability to handle large volumes of data with accuracy and efficiency, contributing to seamless operations. Highly collaborative team player, adaptable to dynamic environments, and skilled in communication and problem-solving.
Utilizes attention to detail and organizational skills to maintain efficient workflows. Knowledge of inventory management and customer service principles.
Overview
13
13
years of professional experience
Work History
Order Entry Clerk
Patterson Pump Company
03.2018 - 04.2020
- Completed accurate order entry and data verification.
- Documented shipping information for orders
- Reduced order discrepancies by diligently verifying and correcting input data.
- Implemented time-saving strategies for efficient data entry without sacrificing quality or accuracy.
- Identified opportunities for process improvements within the order entry system and shared suggestions for potential enhancements with management.
- Completed order entry tasks with accuracy and efficiency.
Inventory Clerk
Patterson Pump Company
08.2017 - 03.2018
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Performed data entry of completed proper paperwork.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
Call Center Team Lead
Direct Outbound
09.2013 - 08.2016
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Oversaw team of 25-30 agents focused on Inbound calls.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
Assembley Line Inspector
TTI
03.2007 - 04.2012
- Ensured accurate documentation of inspection results, maintaining comprehensive records for future reference and analysis.
- Interpreted and recorded results of inspections and tests, assigned production status based on findings and determined utility of production line equipment.
- Enhanced product quality by meticulously inspecting assembly line items and identifying defects.
- Reduced production errors by diligently monitoring assembly processes and providing timely feedback to operators.
- Upheld company reputation for producing high-quality products by consistently applying rigorous inspection standards throughout all stages of manufacturing.
Education
GED -
Pickens High School
Pickens, SC05-2000
Skills
- Accurate data entry
- Deadline oriented
- Order entry
- Typing speed
Timeline
Order Entry Clerk
Patterson Pump Company
03.2018 - 04.2020
Inventory Clerk
Patterson Pump Company
08.2017 - 03.2018
Call Center Team Lead
Direct Outbound
09.2013 - 08.2016
Assembley Line Inspector
TTI
03.2007 - 04.2012
GED -
Pickens High School
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