Stephanie Conard
Greenville
Summary
Detail-oriented professional with over five years of combined experience in high-stakes documentation management and customer service operations. Demonstrated success in processing time-sensitive requests while maintaining strict attention to accuracy and compliance standards, with proven ability to navigate complex systems and collaborate effectively with cross-functional teams.
Overview
10
10
years of professional experience
Work History
Multi-Media Specialist
Crisis Care International
08.2023 - Current
- Managed complex, time-sensitive documentation and communications, demonstrating strong attention to detail and deadline management.
- Collaborated across departments to ensure compliance with organizational protocols and accuracy of information.
- Maintained detailed records and updated systems while adhering to strict documentation standards.
- Developed strong analytical skills through research and data analysis, showcasing ability to process complex information.
- Managed multimedia projects from conception to completion, coordinating with various departments to deliver high-quality deliverables within established timelines and budgets.
Remote Customer Service Agent
Miaplaza Inc.
09.2023 - 01.2025
- Processed and tracked customer requests across multiple platforms, ensuring accurate documentation and timely resolution.
- Demonstrated technical competence by efficiently navigating various software systems and CRM platforms.
- Collaborated with cross-functional teams to identify and resolve issues, showing strong problem-solving abilities.
- Processed subscription upgrades, cancellations, and billing adjustments while ensuring compliance with company policies.
- Maintained detailed records of all customer interactions and follow-up actions in compliance with company procedures.
- Prioritized and managed multiple concurrent tasks while maintaining high accuracy standards.
Emergency Dispatch Operator
Onstar
05.2022 - 01.2025
- Managed high-energy emergency situations, ensuring clear and effective communication with first responders and the public
- Demonstrated exceptional time management skills, prioritizing calls and coordinating resources for fast and efficient responses to emergencies
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to location of crisis
- Provided outstanding customer service by remaining calm and supportive, gathering crucial information to assist callers during high-stress situations
- Collaborated with local police, fire, and emergency medical services to accurately dispatch resources, maintaining open lines of communication for real-time updates
- Utilized advanced dispatch software to track and manage emergency response units, optimizing response times and ensuring seamless communication
- Participated in emergency preparedness drills, honing communication and time management skills to provide seamless support during crisis situations
Customer Call Center Representative
Master Media Enterprises
12.2018 - 01.2025
- Managed over 60 customer calls per day and answered in a timely manner
- Followed communication 'scripts' when handling different topics
- Identified customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seized opportunities to upsell products when needed
- Built sustainable relationships and engage customers by going the extra mile
- Kept records of all conversations in call center database in comprehensible way
- Detailed payment options and explained price, receipt and billing details to customers
- Educated customers on current promotions, upgrades, or new offerings available under current plan
- Matched customers with relevant assistive technology and merchandise
Personal Care Assistant (PCA)
New Horizons Homecare
01.2015 - 01.2025
- Facilitated patient-centered meetings with patients' clinical and natural supports
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Built strong relationships with clients to deliver emotional support and companionship
Education
International Studies - International Studies, Asian Studies
College of Charleston
05.2022
Skills
- Process Management
- Documentation & Compliance
- Cross-functional Collaboration
- Deadline Management
- Data Entry & Analysis
- Technical Proficiency
- Multi-system Navigation
- Adaptable Learning
Timeline
Remote Customer Service Agent
Miaplaza Inc.
09.2023 - 01.2025
Multi-Media Specialist
Crisis Care International
08.2023 - Current
Emergency Dispatch Operator
Onstar
05.2022 - 01.2025
Customer Call Center Representative
Master Media Enterprises
12.2018 - 01.2025
Personal Care Assistant (PCA)
New Horizons Homecare
01.2015 - 01.2025
International Studies - International Studies, Asian Studies
College of Charleston
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