STEPHANIE Cooke
Hanahan
Summary
Upbeat, customer-focused Sales Associate with years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
10
10
years of professional experience
Work History
Sales Associate
Polly’s Fine Jewelry
Mount Pleasant
07.2023 - Current
- Assisted customers in selecting jewelry based on personal preferences
- Developed strong product knowledge to inform and educate clients
- Processed sales transactions accurately and efficiently
- Adhered to company initiatives and achieved established goals.
Homeowner Success Manager
Vacasa
Hanahan
09.2021 - 07.2023
- Drove customer escalations to resolution by engaging directly with clients.
- Developed and implemented targeted client development strategies to maximize individual account results.
- Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Front Desk Supervisor
Charleston Marriott
Charleston
08.2017 - 09.2021
- Managed guest check-in and check-out procedures, placed reservations and processed payments
- Handled money for customers and visitors
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Directed all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency
- Mentored new staff on correct procedures, compliance requirements and performance strategies
Guest Service Associate
Market Pavilion Hotel
Charleston
03.2017 - 07.2017
- Worked multiple departments in hotel including Grill 225 and Concierge Lounge
- Communicated professionally and courteously with guests
- Cross-trained and provided back-up for other customer service representatives when needed
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Guaranteed positive customer experiences and resolved all customer complaints
Operations Supervisor
Courtyard by Marriott
North Charleston
08.2016 - 03.2017
- Processed food and supply orders and communicated with vendors to maintain inventory and meet service standards.
- Audited all shift work and records to ensure completion and compliance.
- Implemented incentive programs to motivate team members and enhance customer satisfaction.
- Monitored daily activities of both front desk and bistro departments.
Education
Associate of Business Administration -
Springfield Technical Community College
Springfield, MASkills
- Sales techniques
- Product knowledge
- Transaction processing
- Policy and procedure adherence
- Task prioritization
- Customer service excellence
- Reliable and punctual
Accomplishments
- Licensed Property Manager by Real Estate Commission of South Carolina. LIC 121356
Timeline
Sales Associate
Polly’s Fine Jewelry
07.2023 - Current
Homeowner Success Manager
Vacasa
09.2021 - 07.2023
Front Desk Supervisor
Charleston Marriott
08.2017 - 09.2021
Guest Service Associate
Market Pavilion Hotel
03.2017 - 07.2017
Operations Supervisor
Courtyard by Marriott
08.2016 - 03.2017
Associate of Business Administration -
Springfield Technical Community College