Stephanie Cox
Lexington
Summary
Adept at upselling services and leading teams, I significantly enhanced customer retention and salon operations at Joy Hair Studio. My background in staff management and salon marketing, honed across roles from Cosmetologist at High Maintenance Day Spa & Salon to Salon Owner, showcases a blend of strategic vision and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Salon Owner/Operator
Joy Hair Studio
01.2020 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Cosmetologist
High Maintenance Day Spa & Salon
05.2010 - 01.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Receptionist
Great Clips
08.2009 - 05.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Carolina Pottery
08.2006 - 08.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Midlands Technical College
West Columbia, SCCosmetology -
Kenneth Shuler School of Cosmetology
Columbia, SC09.2009
High School Diploma -
Ben Lippen School
Columbia, SC08.2008
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
Timeline
Salon Owner/Operator
Joy Hair Studio
01.2020 - Current
Cosmetologist
High Maintenance Day Spa & Salon
05.2010 - 01.2020
Receptionist
Great Clips
08.2009 - 05.2010
Cashier
Carolina Pottery
08.2006 - 08.2009
Midlands Technical College
Cosmetology -
Kenneth Shuler School of Cosmetology
High School Diploma -
Ben Lippen School
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