STEPHANIE DISPENSA
Dalzell
Summary
Dedicated candidate pursuing a career in high-energy environments, eager to apply skills and gain valuable experience while advancing professionally
Overview
2013
2013
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
2018 - 2020
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Trained new representatives on product knowledge and effective communication techniques.
- Collaborated with cross-functional teams to address customer feedback and improve service processes.
- Managed escalated issues, providing timely resolutions while maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Families First medical center
09.2011 - 06.2012
- Taking patients history and vital signs
- Performing EKG’s
- Assisting doctor with minor surgical procedures and female examinations
- Perform in house labs such as diabetic testing, urine analysis, strep cultures, pregnancy testing, hematocrit, and lead testing
- Prioritizing medical documents for Doctor and completing anything that does not need a doctors signature
- Running spyrometry testing
- Nebulizer treatments
Ophthalmic Technician
Eyesight Ophthalmic Inc.
01.2009 - 01.2011
- Taking patients history
- Writing out prescriptions
- Scheduling appointments
- Scribing with the MD
- Dilation of patients eyes
- Balancing accounts
- Knowledge and use of phoropter, IOL master, OCT, and Optos equipment
- Checking intraocular eye pressure
- Checking & manifesting patients vision
- Filing of patients charts
Machine Operator
Smith & Nephew
02.1998 - 01.2007
- Completed work with little to no supervision
- Inspection of medical blades
- Deburring
- Trained new employees as needed
- Blue print reading
- Set-up and trouble shooting of machines
- Arc welding, CNC machines, ECM machine
Education
Associate Degree - Medical Assisting
Hesser College
Portsmouth, NH03.2009
Skills
- Medical Office Applications
- Centricity
- SAP
- Microsoft Word
- Microsoft PowerPoint
Certification
- First Aid and CPR with AED Certified 8/2008 - 2012
- Certified medical assistant 8/2009
CUST
References Available upon Request
Timeline
Families First medical center
09.2011 - 06.2012
Ophthalmic Technician
Eyesight Ophthalmic Inc.
01.2009 - 01.2011
Machine Operator
Smith & Nephew
02.1998 - 01.2007
Associate Degree - Medical Assisting
Hesser College
Customer Service Representative
Target
2018 - 2020
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