Stephanie Hinson
Aiken
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Medical Office Specialist
Aiken Physicans Alliance
10.2025 - 02.2026
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Assisted with insurance verification and claims submissions for timely reimbursements.
WOBC Instructor CCOE Signal School
Milsup LLC
02.2024 - 01.2025
- Provided outstanding instructing to warrant officers on Fort Eisenhower on subjects such as CASP, Netapp, RMF, and Powershell.
- Prepared PowerPoint slides, lesson plans and CEs for each class and continued to improve the slides with each new instruction of teaching.
- Navigated and demonstrated lessons with the use of VMware Horizon client virtual environment.
- Contributed to the testing and feedback of new material and applications created for class content.
Assistant Branch Manager
Republic Finance
07.2023 - 02.2024
- Assisted with branch operations such as opening and closing of the branch and daily bank deposits.
- Upselling of loan insurance and closing of consumer loans.
- Provided training to new employees during their onboarding process.
- Consistently met and exceeded sales goals for the branch which aided the branch to be top in the SouthEast region while employed.
Recovery Specialist 2
SRP Federal Credit Union
11.2020 - 07.2023
- Collected and managed delinquent accounts by member communication.
- Monitored delinquency reports daily.
- Maintained a working knowledge and understanding of contractual documentation, CPI and other collateral insurance, security interest, and collateral maintenance.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar. Symitar, Episys, the system preferred PSCU, and other core banking software.
Contact Center/Online Services Representative
SRP Federal Credit Union
07.2018 - 11.2020
- Provided outstanding member service via phone and email with enthusiasm and professionalism; successfully address member accounts.
- Troubleshooting technical issues by speaking to customers quickly to get to the root of their problems. Assisting customers through a series of actions to resolve their issues. Reporting findings to be level up System admin. Unlocking online accounts. Resetting passwords.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar. Symitar, Episys, Digital Insight, the system preferred PSCU, and other core banking software.
Storenet Support Coordinator
Urbn
04.2010 - 08.2017
- Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
- Created reports, customer communications, and financial statements.
- Organized communications between executives, staff members, and customers and composed memos, reports, forms, and other business documents. Delegated work to staff, setting priorities and goals.
- Allocated online store orders to fulfill in a timely manner.
- Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar.
- Sterling (OMS)
Education
Bachelor of Science - Cyber Security
University of Charleston
Associate of Science - Accounting
Aiken Technical College
Skills
- AZ 900
- CFDIC Qualified
- Udemy IT Asset Management Certificate
- OPSEC Awareness Certification of Completion
- EC Council SQL Injection Attacks Certificate
- EC Council Hands on Azure Data Factory and Security Certificate
- EC Council Agile Product Management
- CUNA Tech 1 & Level 2 Certificate
Timeline
Medical Office Specialist
Aiken Physicans Alliance
10.2025 - 02.2026
WOBC Instructor CCOE Signal School
Milsup LLC
02.2024 - 01.2025
Assistant Branch Manager
Republic Finance
07.2023 - 02.2024
Recovery Specialist 2
SRP Federal Credit Union
11.2020 - 07.2023
Contact Center/Online Services Representative
SRP Federal Credit Union
07.2018 - 11.2020
Storenet Support Coordinator
Urbn
04.2010 - 08.2017
Bachelor of Science - Cyber Security
University of Charleston
Associate of Science - Accounting
Aiken Technical College