Stephanie Hopkins
Winnsboro
Summary
Dynamic customer service professional with a proven track record at Walmart, adept at problem resolution and team collaboration. Skilled in enhancing customer satisfaction through effective communication and training initiatives. Committed to continuous improvement, leveraging strong interpersonal skills to foster positive relationships and drive operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Roses Express
01.2021 - 09.2025
- Assisted customers with inquiries, providing accurate product information and support.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to maintain a positive store environment.
- Learned and applied company policies to enhance customer service practices.
- Engaged with customers to build rapport and encourage repeat business.
- Maintained cleanliness and organization of work area to improve workflow efficiency.
KJ's Market
Customer Service Clerk
03.2016 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Service Representative/Cashier
Walmart
06.2010 - 03.2016
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Trained new team members on company policies and customer service protocols.
- Implemented feedback mechanisms to improve service quality and operational efficiency.
- Collaborated with cross-functional teams to streamline communication processes and resolve complex cases.
Education
South University
Columbia, SCHigh School Diploma -
Fairfield Central High School
Winnsboro, SC05-2007
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Accomplishments
- Resolved product issue
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Customer Service Associate
Roses Express
01.2021 - 09.2025
KJ's Market
Customer Service Clerk
03.2016 - 12.2020
Customer Service Representative/Cashier
Walmart
06.2010 - 03.2016
South University
High School Diploma -
Fairfield Central High School
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