Stephanie Howard
Woodruff
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Parts Department Manager
Beard Equipment
04.2023 - Current
- Revitalized team dynamics and streamlined operational processes to enhance department performance
- Rapidly mastered the company's DMS system, significantly improving sales efficiency and workflow
- Acquired extensive knowledge of specialized Golf and Turf Equipment, including 7700's, 8800's, walk mowers, and trailers
- Managed an inventory warehouse valued at over $1 million, ensuring accurate tracking and organization
- Implemented a comprehensive overhaul of warehouse conditions, improving organization and productivity
- Consistently maintained monthly parts sales exceeding $1 million in golf equipment
- Oversaw accounting and billing processes for parts sales, ensuring accuracy and efficiency
- Led the department to achieve sales dominance across all company locations through strategic leadership
- Maintained and analyzed over 10 critical reports covering sales, inventory, and accounting metrics to drive data-informed decision-making
Parts Department Director
HGREG
05.2020 - 03.2023
- Designed and implemented the layout of the parts department for maximum efficiency
- Developed processes for inventory management, storage, and distribution of parts
- Created policies and procedures for ordering, stocking, and returning parts
- Maintained appropriate inventory levels to support over 100 cars per month through the shop
- Implemented systems to track and organize inventory for fast-moving parts
- Conducted regular cycle counts and year-end inventory audits to ensure accuracy
- Prepared and managed the department's budget to maintain profitability
- Ensure accurate recording of revenue from parts sales, adhering to accounting principles
- Implement systems to track and report on various revenue streams within the department
- Implement and maintain strong internal controls to prevent fraud and financial mismanagement
Parts Procurement Coordinator
Off Lease Only
12.2018 - 04.2020
- Maintain a balanced inventory consistent with the requirements of the service department
- Monitor and adjust inventory levels to ensure adequate supply
- Negotiate purchase terms and prices with parts sellers and dealers
- Identify and evaluate potential suppliers for quality and reliability
- Work closely with the service manager to ensure timely turnaround of parts needed for internal jobs
Business Development Agent, Customer Service Manager
Off Lease Only
06.2015 - 12.2018
- Lead and supervise the customer service team, providing guidance, support, and mentorship
- Recruit, hire, and train new customer service representatives
- Conduct performance reviews and provide feedback to team members
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer complaints and find appropriate resolutions
- Ensure prompt and accurate responses to customer inquiries across various channels
- Compile and analyze data to measure department performance
- Collaborate with other departments to enhance overall customer experience
- Oversee and adhere to the approved budget for the customer service department
Education
Bachelor of Arts - Supervision And Management Concentration Project Management
Palm Beach State College
West Palm Beach, FL01.2026
Associates in Arts Degree -
Palm Beach State College
West Palm Beach, FL01.2020
High School Diploma -
Seminole Ridge High School
Loxahatchee, FL01.2014
Skills
- Accounts payables
- Accounts receivables
- Management
- CDK
- Reynolds and Reynolds
- Microsoft Project 2019
- Communication skills
- Critical thinking
- Invoicing
- Profit and loss statements
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Financial reporting
- Sales reporting
- Inventory reporting
- Accounting reports
- Team leadership
- Team dynamics
- Project management
- Process streamlining
- Operational efficiency
- Organizational systems
- Budget preparation
- Budget management
- Financial analysis
- Operational metrics
- Warehouse operations
- Purchasing strategies
Timeline
Parts Department Manager
Beard Equipment
04.2023 - Current
Parts Department Director
HGREG
05.2020 - 03.2023
Parts Procurement Coordinator
Off Lease Only
12.2018 - 04.2020
Business Development Agent, Customer Service Manager
Off Lease Only
06.2015 - 12.2018
Associates in Arts Degree -
Palm Beach State College
Bachelor of Arts - Supervision And Management Concentration Project Management
Palm Beach State College
High School Diploma -
Seminole Ridge High School
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