Stephanie Humphrey
Spartanburg
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Assistant Supervisor
ASD – Answering Service for Directors
09.2023 - Current
- Supervising and overseeing the daily operations of all things funeral home-related to answering service
- Checking daily log entries, reading attendance graphs, monitoring calls, creating client feedback tickets, resolving account issues, and assisting supervisors in administrative duties.
Customer Service Helper
ASD - Answering Service for Directors
09.2023 - Current
- Answering customer service calls, emails, and support tickets
- Address customer needs and concerns in a timely manner
- Manage account design and accuracy to assure the client's account set up meets the client's needs
- Provide support at periods of high call volume time.
Call Specialist Trainer
ASD - Answering Service for Directors
06.2022 - Current
- Training new Call Specialists on how to properly collect information when answering funeral home calls
- Present and discuss latest information regarding new accounts with trainees
- Monitored, evaluated, and documented their training progress.
Call Specialist
ASD - Answering Service for Directors
08.2021 - 06.2022
- Call Specialist for all things funeral home related
- Answering emotional and extremely sensitive calls
- Collecting necessary information to dispatch transport/pick up of deceased individuals
- Taking messages for the on-call Funeral Director and other funeral home staff.
Night Auditor
Wyndam Suites
03.2016 - 08.2021
- Confirm data reports of the previous day information, sales, and transactions
- Process payments, customer communications, and reservations
- All front desk/office duties
- Reconcile end of day reports.
CNA/CHHA
Helping Hands in Home Care
10.2014 - 10.2016
- Private duty in home senior care
- Check client vital signs, administer oral medications, assist client in performing all daily living activities
- Making sure patient complies with care plan
- Transportation to professional appointments.
CNA/CHHA
Elite Home care
12.2012 - 10.2014
- Check client vital signs, administer oral medications, assist client in performing all daily living activities
- Monitor for safety and fall prevention
- Organize medications and medication reminders
- Assist with PT and exercise
- Making sure patient complies with care plan.
Care Manager
Sunny Days in Home Care
06.2010 - 12.2012
- Check client vital signs, administer oral medications, assist client in performing all daily living activities
- Monitor for safety and fall prevention
- Organize medications
- Assure patient complies with individual care plan.
Office Manager
Gypsy Trades Trucking
05.2011 - 04.2012
- Organize and handle all aspects regarding office management for a commercial carrier
- Negotiate settlements between broker, lease company, and driver
- Document pertinent information for government files (i.e., receipts, mileage, bills of lading, fuel usage)
- Coordinate effective timelines and map routes to ensure timely pick-up and delivery of freight
- Process information regarding completed loads hauled
- Balance individual fuel accounts daily.
Education
B.A. Investigation & Security / Data Science -
South College
Knoxville, TN08.2023
A.S. Health & Human Services -
Marshall University
Huntington, WV05.2010
Skills
- Operations Assistant Supervisor
- Call Specialist Trainer
- Front Desk Night Auditor
- Hospice CNA
- Home Health Care/CNA (6 years)
- Data Visualization (2 years)
- MySQL
- Analytics (2 years)
- MS Office
- Customer Support
- Positive Attitude
- Attention to Detail
- Administrative Support
- Clerical Support
- Organizational Management
Certification
- Certified Nursing Assistant (CNA)
- Driver's License
- Synxis Voice Agent Master Class
- Five9 Cloud contact center solutions for inbound, outbound, blended, and omni channel contact centers worldwide
- American Heart Association CPR Certification
Assessments
- Technical support: Customer situations, Proficient, 09/01/20
- Analyzing data, Proficient, 12/01/20
- Administrative assistant/receptionist, Proficient, 07/01/21
Timeline
Operations Assistant Supervisor
ASD – Answering Service for Directors
09.2023 - Current
Customer Service Helper
ASD - Answering Service for Directors
09.2023 - Current
Call Specialist Trainer
ASD - Answering Service for Directors
06.2022 - Current
Call Specialist
ASD - Answering Service for Directors
08.2021 - 06.2022
Night Auditor
Wyndam Suites
03.2016 - 08.2021
CNA/CHHA
Helping Hands in Home Care
10.2014 - 10.2016
CNA/CHHA
Elite Home care
12.2012 - 10.2014
Office Manager
Gypsy Trades Trucking
05.2011 - 04.2012
Care Manager
Sunny Days in Home Care
06.2010 - 12.2012
B.A. Investigation & Security / Data Science -
South College
A.S. Health & Human Services -
Marshall University
- Certified Nursing Assistant (CNA)
- Driver's License
- Synxis Voice Agent Master Class
- Five9 Cloud contact center solutions for inbound, outbound, blended, and omni channel contact centers worldwide
- American Heart Association CPR Certification
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