Stephanie Mattas
Greenville
Summary
Accomplished professional recognized for exceeding expectations in customer satisfaction, employee relations, and performance development. Strong background in client services with direct experience interfacing with industry customers. Expertise in products, services, and consumer trends. Committed to maintaining high ethical standards and fostering customer trust.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevate Home Specialists
Greenville
07.2023 - Current
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Shoe Department – Lead
STEINMART
Greenville
01.2017 - 01.2019
- Provides superior customer service to all customers in the shoe department.
- Skills include evaluating stock and placing correct product for customer purchase, restocking current product, maintaining stock room and maintaining current pricing structure.
- Participating in annual inventory
- Three times in the past year this store has won contests on highest percentage of sales for an expressed period of time.
Customer Service-Operations
AT Home
Greenville
01.2015 - 01.2017
- Provided first rate customer service in the role of cashier and zone conditioning. Progressed to operations where the skills of opening freight and stocking shelves was learned and perfected.
- Gained expertise in cash register operations and handling customer complaints and difficult issues.
- In the role of Operations, knowledge was gained concerning store set-up, plan-o-grams, product knowledge, and visual concepts.
- Awarded pin of recognition for exemplifying a key company value – Working Together
- Awarded pin of recognition for exemplifying a key company value – Do The Right Thing
Call Center Specialist
Find Great PEOPLE (Contracted by AGFA Healthcare)
Greenville
01.2009 - 01.2014
- Advanced from previous role to effectively communicate with hospital and clinic customers while mitigating their product concerns.
- Maintained accountability for updating records concerning customer interactions and transactions for training purposes.
- Documented corrective actions taken on an as-need basis.
- Recognized for successfully handling approximately 40-60 calls daily with tact and ease.
- Called upon the technical support department or dispatched an on-site service engineer to resolve highly technical customer obstacles.
Data Maintenance Representative
Find Great PEOPLE (Contracted by AGFA Healthcare)
Greenville
01.2009 - 01.2014
- Expertly leveraged industry knowledge to record equipment items tailored to each engineer’s functionalities. Managed signature files within a large-scale database.
- Conceptualized and delivered technical support billing invoices in a timely fashion.
- Assigned service work orders through consistent collaboration with system engineers.
- Catalogued and charted inventory management data for newly introduced equipment.
Contract Agent
Find Great PEOPLE (Contracted by AGFA Healthcare)
Greenville
01.2009 - 01.2014
- Served as an organizational change agent and key performance driver throughout role covering contract administration activities for a $22M book of business.
- Authored service contracts for prominent hospitals and clinical institutions.
- Analyzed site inventory documentation stemming from engineers and inspected the data to deliver a consistent quote.
- Offered customers an accurate price on product offerings through detailed research of the AGFA pricing manual.
Staffing Recruiter
Worksmart Recruiting
Greenville
01.2006 - 01.2007
- Handpicked to execute front-office operations for a high-profile recruitment agency. Prospected customers to analyze their alignment with potential job openings.
- Created and implemented orientation programs for an extensive customer base.
- Performed phone interviews including pre-screening procedures.
- Built applicant sources by researching and contacting colleges and media outlets.
- Evaluated applicants by analyzing responses, verifying references, and comparing qualifications to job requirements.
Club Services Supervisor
AAA Auto Club South
Clearwater
01.1994 - 01.2006
- Delivered hands-on expertise and managerial support to two AAA locations located in high-volume environments. Selected based on outstanding performance to administer impactful training sessions for newly hired staff members.
- Played an integral role in creating a framework for job applicants and new hires.
- Fostered the performance development of staff members through annual performance reviews.
- Directed all aspects of day-to-day operations settling customer issues as needed.
- Served as a key player in surpassing the branch’s Visa usage quota of 3.75% by 5.09%.
- Orchestrated the development of a Destination Orlando display project allowing for a 228% boost over the prior year’s bookings.
- Additionally, enabled an improvement in processed commissioned.
- Constructed and deployed standardized best practices to the company headquarters in Clearwater.
Club Services Supervisor
AAA Ohio Auto club
Newark
01.1987 - 01.1994
- Delivered hands-on expertise and managerial support to two AAA locations located in high-volume environments. Selected based on outstanding performance to administer impactful training sessions for newly hired staff members.
- Played an integral role in creating a framework for job applicants and new hires.
- Fostered the performance development of staff members through annual performance reviews.
- Directed all aspects of day-to-day operations settling customer issues as needed.
Education
Certificate in Human Resources Management -
Greenville Technical College
Greenville12.2014
Associate of Applied Science - Focus in Management
Greenville Technical College
GreenvilleSkills
- Customer Care
- Process Improvement
- Maximizing Profitability
- Employee Relations
- SAP
- MS Office
- Lotus Notes
- Customer service
- Data entry
- Record maintenance
- Problem resolution
- Payment processing
- Inventory management
- Communication skills
- Decision-making
- Problem-solving
- Computer proficiency
- Account updating
- Record preparation
- Brand representation
- CRM software proficiency
- Key holder experience
- Documentation
- Customer relations
- Email management
Education Professional Development
- Certificate in Human Resources Management, Greenville Technical College, 12/01/14
- Associate of Applied Science, Management, Greenville Technical College
Profile Key Offerings
- Highly effective at resolving customer issues, ensuring regulatory compliance, anticipating operational needs, and building morale.
- Verifiable track record of success gaining customer trust and providing exceptional follow up communication processes as evidenced by positive experiences as a Supervisor for two high-traffic AAA Auto Club locations.
- Recognized as a people person with the ability to cultivate long-lasting relationships with individuals of all levels and backgrounds.
Attributes
- Hard working
- Ethical
- Flexible
- Eager to learn
- Detail focused
- Highly organized
- Dependable
Affiliations
- I enjoy traveling. My most recent trip was a ten day tour of central Italy.
- I like to cook, bake, and entertain for my friends.
- i like to work on crafts that I can use to decorate my home.
Certification
- I am a member of a local networking group called GBN. I am the Chapter Leader for the Swamp Rabbit Chapter.
Timeline
Customer Service Representative
Elevate Home Specialists
07.2023 - Current
Shoe Department – Lead
STEINMART
01.2017 - 01.2019
Customer Service-Operations
AT Home
01.2015 - 01.2017
Call Center Specialist
Find Great PEOPLE (Contracted by AGFA Healthcare)
01.2009 - 01.2014
Data Maintenance Representative
Find Great PEOPLE (Contracted by AGFA Healthcare)
01.2009 - 01.2014
Contract Agent
Find Great PEOPLE (Contracted by AGFA Healthcare)
01.2009 - 01.2014
Staffing Recruiter
Worksmart Recruiting
01.2006 - 01.2007
Club Services Supervisor
AAA Auto Club South
01.1994 - 01.2006
Club Services Supervisor
AAA Ohio Auto club
01.1987 - 01.1994
Certificate in Human Resources Management -
Greenville Technical College
Associate of Applied Science - Focus in Management
Greenville Technical College
Similar Profiles
Jacob FrancoeurJacob Francoeur
General Contractor at Elevate Home ImprovementsGeneral Contractor at Elevate Home Improvements
Melanie NelsonMelanie Nelson
Owner of Small Business, Gardener/landscaper at Elevate Home & GardensOwner of Small Business, Gardener/landscaper at Elevate Home & Gardens
Brandy ColbertBrandy Colbert
Regional Vice President of Operations at Elevate Home HealthRegional Vice President of Operations at Elevate Home Health
Mikeldrick FreemanMikeldrick Freeman
Flagger at King AsphaltFlagger at King Asphalt
Haywood CraigHaywood Craig
Owner/Operator at Noble Builders Group LLCOwner/Operator at Noble Builders Group LLC