Stephanie Phillips
Charleston,SC
Summary
Property management professional with solid background in handling wide range of residential, commercial, and short term properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Meridian Residental Group
04.2024 - Current
- Manage a portfolio of 60 properties and over 100 doors.
- Streamlined rent collection processes, improving cash flow management across multiple properties.
- Coordinated leasing activities, including tenant screenings and lease negotiations, to optimize occupancy rates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state, and federal regulations.
Property Manager
Vacasa
01.2023 - 03.2024
- Developed and maintained positive relationships with guests to enhance satisfaction levels.
- Implemented cleaning schedules, ensuring properties met high standards of cleanliness and presentation.
- Adapted quickly to changing guest needs, delivering personalized service to enhance overall experience.
- Reduced maintenance costs by implementing preventative measures and regular property inspections.
- Coordinated with maintenance teams to address issues quickly and minimize downtime between bookings.
- Organized detailed records of all transactions, contracts, correspondence, and property documents for streamlined information access.
Operations Manager
Roadstead Property Management
02.2022 - 12.2022
- Coordinated daily operations to ensure efficient property management and tenant satisfaction for more than 70 properties and over 100 doors.
- Streamlined maintenance requests through effective communication with vendors and contractors.
- Monitored property performance metrics, identifying areas for improvement to enhance profitability.
- Analyzed and reported on key performance metrics to senior management.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Implemented efficient onboarding processes for new properties, enhancing operational workflow.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
Vacasa
02.2021 - 01.2022
- Managed guest check-ins and check-outs to ensure seamless vacation experiences.
- Coordinated maintenance requests and resolved issues promptly for optimal property conditions.
- Utilized property management software to track reservations and manage bookings efficiently.
- Negotiated favorable contracts with local vendors that resulted in cost savings without compromising quality.
- Streamlined property management processes for increased efficiency and improved guest experiences.
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
Lead Bartender
Sultans Lounge
03.2019 - 05.2021
- Supervised daily bar operations and ensured compliance with health and safety regulations.
- Trained and mentored junior bartenders on mixology techniques and customer service skills.
- Developed creative cocktail menus that enhanced customer engagement and satisfaction.
- Managed inventory levels, ordering supplies to maintain optimal stock for service efficiency.
- Delivered exceptional customer experiences through personalized service and attention to detail.
- Collaborated with management to plan special events, increasing venue traffic and revenue opportunities.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained eight new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
Education
High School Diploma -
Summerville High School
Summerville, SC05.2015
Received Property Management License - Property Management
Trident Technical College
Charleston, South Carolina, SC11-2023
Skills
- Property management
- Communication skills
- Customer service excellence
- Adaptable
- Fair housing mandates
- Multi-family property management
- Tenant screening
- Maintenance coordination
- Regulatory compliance
- Landlord-tenant relations
Certification
- Licensed Property Manager
Timeline
Property Manager
Meridian Residental Group
04.2024 - Current
Property Manager
Vacasa
01.2023 - 03.2024
Operations Manager
Roadstead Property Management
02.2022 - 12.2022
Assistant Property Manager
Vacasa
02.2021 - 01.2022
Lead Bartender
Sultans Lounge
03.2019 - 05.2021
High School Diploma -
Summerville High School
Received Property Management License - Property Management
Trident Technical College