Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Watkins

Conway

Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations with a demonstrated history of fostering guest satisfaction. Organized and flexible with 20 years of proven performance in fast-paced, high-stress environments. Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs, well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

14
14
years of professional experience

Work History

Planning Assistant

Kingman Airline Services
11.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
  • Improved file organization by implementing an efficient categorization and labeling system.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Organized physical storage spaces for optimal use, maximizing available room for new document additions.

Dermatology Medical Assistant/Medical Radiation Technologist

Arizona Desert Dermatology
07.2016 - 11.2023
  • Prepared patients for examination by pre reading the chart and documenting what the Doctor would need to go over with the Pt
  • Updated patient medical records
  • Performed basic medical duties such as removing sutures and administering medications
  • Reviewed patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Set up and maintained physical and electronic filing systems
  • Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
  • Increased clinic efficiency by maintaining organized patient records and scheduling appointments in a timely manner.
  • Collaborated with other healthcare professionals to develop comprehensive care plans, optimizing patient outcomes.

Shift Manager

IHOP Restaurants LLC
10.2013 - 05.2015
  • Oversaw schedules, accepted time off requests and found coverage for shifts
  • Increased overall team efficiency and productivity
  • Ran daily reports to assess performance and make proactive adjustments
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Cross-trained in every store role to maximize operational knowledge
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Trained and supervised staff members
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Managed and mentored from 7 to 10 staff members at a time
  • Documented receipts, employee hours and inventory movements
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations

Cashier

NAPA Auto Parts
05.2011 - 10.2013
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Trained new team members in cash register operation, stock procedures and customer service
  • Received payments for large and small business act and issued receipts reflecting zero balances or additional payments required to bring accounts current
  • Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft
  • Worked closely with front-end staff to assist customers

Education

High School Diploma -

Kingman High School

Skills

  • Conflict resolution
  • Cash drawer oversight and accuracy
  • Payment processing
  • Merchandise restocking
  • Staff mentoring
  • Cash management
  • Customer assistance
  • ID verification
  • Customer greeting
  • Administrative support
  • Listening skills
  • Record-keeper
  • Appointment confirmation

Timeline

Planning Assistant

Kingman Airline Services
11.2023 - Current

Dermatology Medical Assistant/Medical Radiation Technologist

Arizona Desert Dermatology
07.2016 - 11.2023

Shift Manager

IHOP Restaurants LLC
10.2013 - 05.2015

Cashier

NAPA Auto Parts
05.2011 - 10.2013

High School Diploma -

Kingman High School

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Stephanie Watkins