Stephanie Wilson
Charleston
Summary
Knowledgeable Implementation Consultant and Business Analyst with solid background in analyzing business processes and implementing efficient solutions. Successfully led multiple projects that optimized workflow and increased productivity. Demonstrated expertise in data analysis and stakeholder management.
Overview
16
16
years of professional experience
Work History
Senior Business Analyst
Benefitfocus.com (VOYA)
01.2022 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Collaborated with stakeholders to identify business needs and data sources.
- Served as QA and product consultant for new features and helped roll out enhancements through alpha and beta phases.
Solutions and Implementation Consultant
Benefitfocus.com (VOYA)
09.2009 - 01.2022
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Oversaw 18 implementation personnel through 250 professional service engagements.
- Spearheaded change management initiatives within organizations, facilitating smooth adoption of new technologies among employees at all levels.
Education
Bachelor of Science - Criminology
The Ohio State University
Columbus, OHSkills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Process mapping
- Process development
- Business administration
- Operations analysis
- Quality assurance
- Product development
- Customer needs assessment
- Clear communication
Timeline
Senior Business Analyst
Benefitfocus.com (VOYA)
01.2022 - Current
Solutions and Implementation Consultant
Benefitfocus.com (VOYA)
09.2009 - 01.2022
Bachelor of Science - Criminology
The Ohio State University
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