Open To Work
STEPHANNIE AVILA LOPEZ
Elgin
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with excellent people skills.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
21
21
years of professional experience
Work History
Administrator Assistant
American Gutters LLC
ELGIN
08.2021 - Current
- Answered incoming calls and directed messages to correct party.
- Tracked, received and reconciled material orders.
- Photocopied, faxed, and scanned office correspondence.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
- Prepared miscellaneous letters, memorandums and emails.
- Copied and distributed printed material to meet office needs.
- Received and directed incoming calls to appropriate personnel.
- Managed office correspondence and communication for American Gutters LLC.
- Scheduled appointments and maintained calendars for team members.
- Prepared and organized documentation for project meetings and reports.
- Coordinated with vendors to facilitate service requests and deliveries.
- Assisted in maintaining inventory of office supplies and equipment.
- Updated and maintained client databases for efficient information access.
- Handled customer inquiries and provided information about services offered.
- Performed data entry into various computer systems accurately and efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Processed invoices in accordance with company accounting procedures.
- Generated purchase orders when necessary while adhering to company purchasing policies.
- Responded promptly to customer inquiries regarding products or services offered.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Developed effective filing systems for tracking important documentation related to administrative activities.
- Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
- Ensured that all filing was completed accurately and in a timely manner.
- Answered telephone calls in a professional manner, providing information or routing callers to the appropriate personnel.
Cashier
Loves Travel Stop
Elgin
12.2023 - 12.2025
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained knowledge of current products and proper pricing.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Kept up high pace to minimize customer wait times at checkout.
- Balanced cash drawers at shift beginning and end.
- Provided customers with outstanding customer service exceeding store expectations.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to company policy.
- Monitored inventory levels and restocked shelves as needed.
- Promoted loyalty programs and encouraged customer sign-ups.
- Ensured cleanliness of work area and maintained standards of safety.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Optometric Technician
Dr. Travis Zigler
Camden
04.2005 - 01.2018
- Collected and documented optical measurements to place correct eyewear orders.
- Answered phones and assisted in-office patients with setting appointments, filling out paperwork and other common administrative questions.
- Collected co-payments, processed insurance benefits and resolved difficulties to keep business books accurate and current.
- Tested and maintained small equipment to streamline patient care.
- Assisted patients with vision tests and equipment setup.
- Conducted preliminary eye exams and recorded patient information.
- Managed patient scheduling and ensured efficient office flow.
- Educated patients on contact lens care and optical products.
- Handled insurance verification and processed patient payments efficiently.
- Provided exceptional customer service to enhance patient experience.
- Scheduled appointments for patients according to their needs and preferences.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SCSkills
- SCANNER OPERATIONS
- CUSTOMER SERVICE EXCELLENCE
- MERCHANDISE RESTOCKING
- TRAINING AND DEVELOPMENT
- INVENTORY CONTROL
- CASH HANDLING
- REGULATORY COMPLIANCE
- POS SYSTEMS
- RETAIL OPERATIONS
- Document preparation
- Office administration
- Data entry
- Inventory management
- Appointment scheduling
- Invoice processing
- Problem solving
- File organization
- Meeting scheduling
- Payment reconciliation
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridSalary Range
$10/hr - $1000/hrTimeline
Cashier
Loves Travel Stop
12.2023 - 12.2025
Administrator Assistant
American Gutters LLC
08.2021 - Current
Optometric Technician
Dr. Travis Zigler
04.2005 - 01.2018
High School Diploma -
Lugoff-Elgin High School