Stephannie Cochran
Columbia
Summary
Dynamic Human Resources Specialist with a strong background in customer relations, HR policies, and employee training. Proven ability to enhance employee engagement and streamline HR processes, contributing to organizational success.
Results-driven HR Specialist with over 8 years of experience in employee relations, performance management, and HR analytics. Successfully developed comprehensive training programs and streamlined audit processes, ensuring compliance and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
United States Air Force
09.2017 - Current
- Managed recruitment processes, ensuring compliance with federal regulations and Air Force standards.
- Developed and implemented employee training programs to enhance workforce capabilities and performance.
- Coordinated benefits administration, addressing employee inquiries and resolving issues efficiently.
- Conducted performance evaluations, providing actionable feedback to employees and leadership teams.
- Led audit teams to assess compliance with internal policies and regulatory requirements.
- Streamlined audit processes, enhancing efficiency and accuracy in reporting outcomes.
- Collaborated with cross-functional teams to implement corrective action plans for identified issues.
- Analyzed financial data to provide insights that support strategic decision-making for stakeholders.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
01.2015 - 09.2017
- Administered hemodialysis treatments while ensuring patient comfort and safety during procedures.
- Monitored vital signs and adjusted treatment plans based on patient responses to optimize outcomes.
- Trained and mentored junior technicians on best practices for equipment handling and patient care protocols.
- Collaborated with healthcare teams to develop individualized care plans that enhance patient experiences.
- Conducted routine maintenance checks on dialysis machines to ensure optimal functionality and compliance with standards.
- Streamlined scheduling processes for treatment sessions, improving overall operational efficiency in the clinic.
- Led quality assurance initiatives that enhanced adherence to regulatory standards and improved care delivery methods.
Call Center Representative
Morley Companies
08.2014 - 01.2015
- Assisted customers with inquiries, providing accurate information to resolve issues efficiently.
- Managed high call volumes while maintaining quality standards and customer satisfaction.
- Utilized CRM systems to document interactions and track customer feedback effectively.
- Trained new employees on best practices for customer service and operational procedures.
- Analyzed customer data to identify trends, informing strategies for improved service outcomes.
- Mentored junior representatives, fostering a culture of continuous learning and development within the team.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Doctorate - Business Administration And Management
Grand Canyon University
Phoenix, AZ06.2027
Master of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ10.2023
Bachelor of Science - Health Science
Grand Canyon University
Phoenix, AZ10.2022
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Employee relations
- Microsoft Office Suite
- Payroll administration
- HR analytics
- Performance management
- Audit documentation
- Financial statement review
- Phishing awareness training
- Multi-factor authentication
- Threat intelligence analysis
Timeline
Human Resources Specialist
United States Air Force
09.2017 - Current
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
01.2015 - 09.2017
Call Center Representative
Morley Companies
08.2014 - 01.2015
Doctorate - Business Administration And Management
Grand Canyon University
Master of Science - Cybersecurity
Grand Canyon University
Bachelor of Science - Health Science
Grand Canyon University