Stephen Kelley
Taylors
Summary
Adaptable staff leader with a motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
13
13
years of professional experience
Work History
Assistant Parts Manager
The Pete Store LLC
04.2023 - Current
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Improved overall department efficiency, implementing better communication channels between team members.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
Parts Salesman
The Pete Store LLC
04.2022 - 03.2023
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
Parts Counterman
Worldwide Equipment
06.2019 - 04.2022
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for their equipment and purchasing necessary replacements.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts for customers, repair shops and the service department for use in our shop and road calls for broken down equipment.
Assistant Bar Manager
The Cheesecake Factory
04.2017 - 06.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
The Cheesecake Factory
03.2011 - 04.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Arts - History
Miami University
Oxford, OH06.2018
Skills
- Goal Setting
- Improving customer satisfaction
- Proficient in excel, word, Karmak operating systems and Paccar technologies
- Supply orders
- Vehicle operations knowledge
- Verbal and written communication
- Staff Training
- Purchasing oversight
- Customer relationship development
Timeline
Assistant Parts Manager
The Pete Store LLC
04.2023 - Current
Parts Salesman
The Pete Store LLC
04.2022 - 03.2023
Parts Counterman
Worldwide Equipment
06.2019 - 04.2022
Assistant Bar Manager
The Cheesecake Factory
04.2017 - 06.2019
Bartender
The Cheesecake Factory
03.2011 - 04.2017
Associate of Arts - History
Miami University
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