Stephen Sedio
Columbia
Summary
Proven leader in operations and sales management, notably with Matco Tools, where I enhanced operational efficiency and expanded market presence. Skilled in territory management and customer service, I excel in problem-solving and fostering team collaboration. Achieved significant account growth through strategic planning and coordination, demonstrating reliability and multitasking abilities.
Overview
26
26
years of professional experience
Work History
District Business Manager
Matco Tools
08.2023 - Current
- Leveraged advanced technology solutions to improve operational efficiency, streamline workflows, and enhance overall business performance.
- Established strong partnerships with local businesses, resulting in mutually beneficial collaborations and increased revenue opportunities.
- Streamlined operational processes for increased efficiency, reducing costs and enhancing overall productivity.
- Expanded product offerings by conducting thorough research on potential new markets, ensuring alignment with company goals and objectives.
Authorized Distributor of Matco Tools
S&S Tools LLC
10.2019 - 07.2023
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Processed customer payments and kept accurate financial records.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Service Manager
Devoe Automotive Group
09.1998 - 07.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
High School Diploma -
JL Walker Vo-Tech
Naples, FL06.1998
Skills
- Operations Management
- Sales management
- Territory Management
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
District Business Manager
Matco Tools
08.2023 - Current
Authorized Distributor of Matco Tools
S&S Tools LLC
10.2019 - 07.2023
Service Manager
Devoe Automotive Group
09.1998 - 07.2019
High School Diploma -
JL Walker Vo-Tech
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