Stephen Steele
Florence
Summary
Seasoned Bartender proficient in money handling and guest interaction. Prioritize guest satisfaction while also managing proper inventory usage.
Knowledgeable Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Shift Manager
Buffalo Wild Wings
Florence
01.2025 - Current
- Supervised the restaurant during peak hours to ensure efficient service delivery.
- Coordinated team schedules to optimize coverage.
- Instructed employees on restaurant policies and customer service standards.
- Handle guest complaints and interactions to uphold company standards and values.
Bartender/server
Buffalo Wild Wings
Florence
10.2019 - 01.2025
- Mixed and served beverages according to established recipes and standards.
- Maintained cleanliness and organization of the bar area during service.
- Engaged with customers to provide excellent service and build rapport.
- Trained new staff on beverage preparation and customer service standards.
- Handled cash transactions accurately and processed payments efficiently.
Bartender/server
Ruby Tuesday
Florence
05.2014 - 06.2018
- Mixed and served beverages in line with company recipes and standards.
- Handled money and processed transactions quickly and accurately.
- Engaged with customers and provided excellent service.
Education
West Florence High School
Florence, SCSome College (No Degree) - Bioengineering
Clemson University
Clemson, SCSkills
- Team leadership
- Customer service
- Cash handling
- Complaint resolution
- Beverage management
- Menu knowledge
- Attention to detail
- Punctual and reliable
- Inventory control
- Team development
Timeline
Shift Manager
Buffalo Wild Wings
01.2025 - Current
Bartender/server
Buffalo Wild Wings
10.2019 - 01.2025
Bartender/server
Ruby Tuesday
05.2014 - 06.2018
West Florence High School
Some College (No Degree) - Bioengineering
Clemson University