Stephone Kelly
Ladson
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic,quality and a sense of pride in the work that’s being done.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
TopGolf
North Charleston
06.2023 - Current
- Communicate effectively with team, giving guidance and insight.
- Handling issues with players and fostering a fun environment that brings in repeat business.
- Coming up with innovative ideas to tackle daily issues the venue might face.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Bar Manager
El Jefe Texican Cantina
Charleston
08.2021 - 06.2023
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
Ladson
11.2019 - 07.2021
- Participated in team meetings to discuss strategies for improving overall customer service standards.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Provided customer service and technical assistance to customers via telephone, email, and chat.
- Developed strong relationships with customers through active listening and problem solving techniques.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
Shift Manager
Hardees Resturamt
Ladson
10.2013 - 10.2019
- Ensured compliance with food safety regulations and quality standards.
- Monitored inventory levels and placed orders for supplies as needed.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
Some College (No Degree) - Paralegal Studies
Trident Technical College
Charleston, SCSkills
- Teamwork and collaboration
- Staff training
- Cash handling
- Complex Problem-solving
- Team assessment
- Influencing skills
- Team building
- Giving constructive feedback
- Mentoring
- Sales expertise
- Leadership
- Flexible schedule
Certification
- TIPs Certified
References
References available upon request.
Timeline
Team Leader
TopGolf
06.2023 - Current
Bar Manager
El Jefe Texican Cantina
08.2021 - 06.2023
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
11.2019 - 07.2021
Shift Manager
Hardees Resturamt
10.2013 - 10.2019
Some College (No Degree) - Paralegal Studies
Trident Technical College