Sterling Montague Jr.
Summerville
Summary
Dynamic Freight Dispatcher and Regional Courier of over 6 years with a proven track record at Genwealth Transports, Amazon, Walmart and many other major companies, excelling in route optimization and logistical coordination. Recognized for enhancing delivery efficiency and resolving issues through effective communication. Committed to safety protocols and customer service excellence, ensuring timely and accurate deliveries while maintaining high standards of operational integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freight Dispatcher
Genwealth Transports
03.2020 - 03.2023
- Coordinated freight schedules to optimize delivery efficiency and minimize delays.
- Monitored real-time shipment status to ensure timely updates for clients and stakeholders.
- Resolved logistical issues through effective communication with drivers and customers.
- Utilized dispatch software to manage route planning and vehicle assignments efficiently.
- Implemented process improvements that enhanced operational workflows and reduced errors.
Carrier
SprinterStateLLC
04.2021 - 03.2024
- Operated delivery vehicles to ensure timely shipments and adherence to safety protocols.
- Conducted pre-trip vehicle inspections to maintain compliance with regulatory standards.
- Managed loading and unloading of freight, optimizing space utilization for efficient transport.
- Communicated effectively with dispatch to coordinate routes and resolve issues promptly.
- Maintained accurate logs of deliveries and vehicle maintenance for operational transparency.
- Assisted in training new drivers on company policies and safety regulations.
- Implemented best practices for route planning, reducing fuel consumption and enhancing efficiency.
- Collaborated with warehouse staff to streamline loading processes, improving turnaround times.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Travel anywhere between 50-700miles daily to the states of North Carolina, Virginia, Tennessee, Alabama, Texas and Florida.
Independent Contractor
Sherwin-Williams Paint Store
03.2020 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Lift 50-1000+ lbs of equipment or product daily to ensure customer service excellence and properly secured deliveries.
Independent Contractor
Delivery Drivers Inc.
03.2020 - 01.2023
- Delivered packages efficiently while adhering to strict timelines and safety protocols.
- Navigated routes using GPS technology to optimize delivery times and fuel usage.
- Communicated with customers to confirm order details and address inquiries promptly.
- Maintained accurate records of deliveries, including time stamps and recipient signatures.
Independent Contractor
Frayt
04.2020 - Current
- Assisted in training new drivers on operational procedures and safety standards.
- Monitored vehicle maintenance schedules to ensure reliability and compliance with safety regulations.
- Implemented process improvements that enhanced delivery accuracy and reduced delays.
- Collaborated with team members to streamline workflow during peak delivery periods.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Deliver On-Demand Orders of Tires, Industrial Equipment, Home-Goods and Auto-Parts
Delivery Driver
Walmart
04.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported including TVs, Grills, Bicycles, Dressers, Groceries and more by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Delivery Driver
Curri
06.2021 - Current
- Delivered customer orders promptly and efficiently, ensuring high levels of satisfaction.
- Managed navigation routes to optimize delivery times and reduce fuel consumption.
- Conducted vehicle inspections to maintain safety standards and operational efficiency.
- Collaborated with team members to coordinate daily delivery schedules effectively.
- Deliver On-Demand and Routed products ranging from Medical Equipment, Auto-Parts, Small Parcels and Industrial Equipment within timely manner.
Carrier
URSA Express
05.2022 - 01.2025
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Optimized routing schedules to minimize transit times while reducing fuel consumption.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.
- Travel anywhere between 50-800miles daily to all Southeastern Providence states insuring safe and secured deliveries within timely manner.
Delivery Driver
Bungii
05.2023 - 06.2024
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Lift 50-600lbs of products using self-provided equipment such as dolly, ramps, moving blankets and pallet jacks.
Medical Courier
Curri
08.2023 - Current
- Delivered medical supplies efficiently to healthcare facilities, ensuring timely patient care.
- Maintained accurate records of deliveries and pickups using company tracking systems.
- Adhered to safety protocols including the required certifications of BloodBorne Pathogen and HIPPA while handling sensitive materials during transportation.
- Communicated effectively with clients to confirm delivery schedules and address inquiries.
Medical Courier
Airspace Technologies
08.2024 - Current
- Assisted in optimizing delivery routes for improved efficiency and reduced transit times.
- Conducted routine vehicle inspections to ensure compliance with operational standards.
- Collaborated with team members to enhance workflow processes and service reliability.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Properly documented all specimens received using Software.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
Delivery Driver
Dropoff
01.2025 - 06.2025
- Assisted in loading and unloading packages, ensuring accurate order fulfillment.
- Maintained accurate records of deliveries, addressing discrepancies as needed.
- Provided exceptional customer service by addressing inquiries and resolving issues on-site.
- Adhered to company policies and safety regulations during all delivery operations.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Independent Contractor
Amazon Flex
07.2025 - 01.2026
- Communicated effectively with clients throughout the entire delivery lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a delivery route’s scope without compromising results.
- Increased client satisfaction by delivering high-quality deliveries of over 30 stops and within timely constraints.
Education
Bachelor of Science - Hospitality Administration And Management
University of South Carolina
Columbia, South Carolina, SC12.2019
Skills
- Route optimization
- HIPAA compliance
- Vehicle inspections
- Delivery documentation
- Client communication
- Logistical coordination
- Safety protocols
- Freight scheduling
- Process improvements
- Customer service excellence
- Package handling standards
- Time management skills
- GPS navigation systems
- Team collaboration
- Conflict resolution
- Record keeping accuracy
- High-volume delivery management
- Equipment loading techniques
- Specimen transport regulations
- Handling pharmaceutical materials
- Attention to confidentiality
- Excellent driving skills
- Medical terminology
- Delivering time-sensitive specimens
- Pickup of patient documentation
- Package pickup and delivery
- Coordinating efficient routes
- Heavy lifting
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Effective communication
- Adaptability and flexibility
Certification
Bloodborne Pathogen, HIPPA, Hazardous
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Independent Contractor
Amazon Flex
07.2025 - 01.2026
Delivery Driver
Dropoff
01.2025 - 06.2025
Medical Courier
Airspace Technologies
08.2024 - Current
Medical Courier
Curri
08.2023 - Current
Delivery Driver
Bungii
05.2023 - 06.2024
Carrier
URSA Express
05.2022 - 01.2025
Delivery Driver
Curri
06.2021 - Current
Carrier
SprinterStateLLC
04.2021 - 03.2024
Delivery Driver
Walmart
04.2021 - Current
Independent Contractor
Frayt
04.2020 - Current
Freight Dispatcher
Genwealth Transports
03.2020 - 03.2023
Independent Contractor
Sherwin-Williams Paint Store
03.2020 - Current
Independent Contractor
Delivery Drivers Inc.
03.2020 - 01.2023
Bachelor of Science - Hospitality Administration And Management
University of South Carolina