Sterling Townsend

• Increased candidate engagement by conducting thorough and personable interviews.
• Streamlined the interview process for improved efficiency and better candidate experience.
• Developed strong rapport with candidates, fostering open communication and trust during interviews.
• Collaborated with hiring managers to identify key competencies and skills required for each role.
• Conducted comprehensive reference checks, verifying candidate qualifications and fit for the organization.
• Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
• Assisted in the development of standardized interview questions, promoting consistency across all departments.
• Served as a knowledgeable resource on company culture, benefits, and job opportunities during interviews.
• Reduced time-to-fill metrics by efficiently scheduling and conducting interviews within tight deadlines.
• Provided constructive feedback to unsuccessful candidates, offering guidance on areas for improvement.
• Supported recruitment efforts by attending job fairs and networking events to source qualified candidates.
• Evaluated candidate responses using a structured scoring system, ensuring objective decision-making during the selection process.
• Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
• Conducted interviews with participants to assess eligibility.
• Adapted interview style to suit needs of position and candidate.
• Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
• Delivered information from script regarding surveys for on-demand phone project assignment.
• Completed surveys by rechecking contact information before ending each call.

• Entered details into computer systems and managed database of information.
• Facilitated communication between patients, families and healthcare providers to support comprehension.
• Educated patients and families on healthcare options and financial support resources.
• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
• Advocated for patient rights and access to support resources in healthcare settings.
• Maintained patient records and updated electronic health systems to safeguard data.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Monitored patient progress and provided emotional support.
• Collected and analyzed patient feedback to evaluate quality of care.
• Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
• Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
• Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
• Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
• Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
• Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Developed patient-centered care plans to meet individual needs.
• Provided excellent customer service to patients and medical staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Engaged with patients to provide critical information.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

Answering both general/specific customer questions about the company’s products/services is a key responsibility for the H@R Block Representative

In fact, being knowledgeable is one of the most important aspects of a good customer service experience. Knowing the ins and outs of a company’s offerings is critical when working as a customer service agent, this knowledge provides quick, accurate, and comprehensive responses to customers and prospects.

Some of the basic customer service job duties may involve receiving and processing incoming orders.

Moreover, transactions as well as handling order cancellations, product returns, or exchanges where very common as well.

I mostly ensured that customer orders and transactions are processed in an efficient and timely manner.

I also dealt with product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.

Apart from answering questions and resolving issues, the duties of a help desk support specialist may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers

Service reps may be partially involved in sales, in some capacity

However, their primary responsibility is assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction

Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees

This applies especially to frontline reps, who are usually the first point of contact for customers

Agents need to be trained for a wide range of service soft skills, such as good listening, clear communication, empathy, ability to use positive language, etc

Therefore, being able to diffuse frustrated customers and ensure effective and successful resolution.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal and external customers.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Reviewed and applied changes to customer account profiles in Salesforce.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Streamlined communication channels for improved customer service response times and overall efficiency.
• Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
• Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
• Increased repeat business through exceptional service, building trust and loyalty among clients.
• Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
• Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Helping patients communicate with their healthcare providers so they get the information they need to make decisions about their health care.

Patient advocates may also help patients set up appointments for doctor visits and medical tests and get financial, legal, and social support.

This role had high communication between patients, family members, medical professionals, administrative staff, and insurance companies to ensure that patients are receiving the best possible healthcare services.

The skills I have developed in this job have just made me a better and stronger candidate for any job moving forward

• Desire to Be Helpful, Effective Communication Skills, Strong Organizational Skills,
• Good Problem-Solving Skills.
• Resolved concerns with products or services to help with retention and drive sales.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Streamlined communication channels for improved customer service response times and overall efficiency.
• Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
• Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
• Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
• Increased repeat business through exceptional service, building trust and loyalty among clients.
• Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
• Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
• Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
• Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
• Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Boosted sales revenue by skillfully promoting diverse service options.
• Provided primary customer support to internal and external customers.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Conducted surveys to determine customer opinion of products and services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used salesforce to prepare memos, correspondence and reports.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.

GS4 national park service ranger work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind and direct sunlight. Park areas may be geographically located in areas of high elevations, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties my be performed alone in isolated locations

• The major duties include; greeting the customers and selling seasonal tickets or day passes for beach recreations
• Explaining the park's tour programs, giving information about campgrounds sites and fees
• Collecting fees and verifying entrance receipts and passes for validity, completed shift reports and logs of accountable stock
• Upon providing informal interpretive talks about Sandy Hook and the park I also shared knowledge of other sights to see surrounding the area.
• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Developed tour programming to enhance guest experiences.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Collected tickets and fees from each individual prior to start of tour.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Enhanced visitor experience by providing accurate information about park facilities and activities.
• Maintained a safe environment for visitors through proactive monitoring of park areas and enforcing regulations.
• Assisted in the planning and execution of special events, improving visitor engagement and satisfaction.
• Streamlined ticket sales processes, resulting in reduced wait times for guests.
• Contributed to team efforts in maintaining clean and organized public spaces, ensuring a positive atmosphere for all visitors.
• Provided excellent customer service, addressing visitor concerns and inquiries promptly and professionally.
• Assisted in the training of new Visitor Use Assistants, sharing best practices to ensure consistent high-quality service across the team.
• Developed engaging interpretive programs tailored to diverse audiences, fostering a greater appreciation for the site''s cultural or natural resources.
• Participated in regular staff meetings to discuss visitor feedback and identify opportunities for improvement, driving continuous enhancement of the guest experience.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Established positive relationships with tour members through fun and engaging conversation.
• Informed tour members of safety risks associated with attractions, confirming customer security.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Coordinated with park rangers and other on-site personnel to ensure efficient operations and seamless collaboration between departments.

Customer, One of the core tasks that I carried as a Walmart customer host was to ensure that I greeted all customers as they arrive, which involves providing visitors and/or customers with any information they require, and making sure that they are greeted with courtesy every time.

I also saddled with the responsibility of carrying out housekeeping duties when required by ensuring cleanliness, such as keeping entrances tidy as it makes customers feel more comfortable and give a positive first impression, and also ensuring strict compliance to safety control and security policies.

It was my duty as customer host to promote sales and provide sales information to customers, which involves handing out sales leaflets and/or flyers and providing information to customers on deals and sales when they interact face to face.

• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Answered customer questions about hours, seating, and menu information.
• Completed daily side work and opening and closing duties without fail.
• Promoted business loyalty by fostering positive customer relationships.

Greeting and assisting customers, maintaining the inventory of products on store shelves, operating the cash register and running credit card transactions, and cleaning the gas station shop and restrooms.

• Facilitated sales of services and goods.
• Maintained clean and orderly work station.
• Maintained inventory of all saleable items.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Pumped gas for guests and took payments.
• Rang up customers' orders by scanning products and keying prices into register.
• Finalized sales and collected payments by totaling order and accepting tender from customer.
• Delivered exemplary customer service and warmly greeted guests.
• Assisted in maintaining back room operations by unloading deliveries.
• Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
• Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
• Maintained a clean and organized store environment for improved customer experience.
• Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
• Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
• Managed inventory and restocked shelves as needed to maintain adequate product availability.
• Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
• Conducted regular price checks to ensure accuracy in pricing for customers.
• Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
• Monitored fuel levels in tanks, alerting management when reordering was necessary.
• Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
• Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
• Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
• Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
• Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
• Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
• Cleaned up gas and other spills in accordance with spill procedures.
• Built trustful relationships with customers to encourage return visits.
• Counted nightly income, categorizing, and sending to bank on weekly basis.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Checked personal identifications during alcohol and tobacco sales.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Lifted up to 50 pounds at once and used forklift to move heavier loads.

Greet and assist visitors, answer questions and explain regulations which apply to them

I had to do cash handling at that site or credit card transactions to pay for sites and book reservations

The campground supervisor also sold wood, ice, and other camping needs that were available

During our peak season I would sell tickets for our boat tours that were carried out from the morning to evening

I was left alone on this location for most of the hours I worked.

I had to close out the campgrounds for the night, lock and maintain the area, and drop of deposits

I also would distribute maps,copies of park rules and regulations, and brochures about State Parks

I would assist campers in locating a campsite, and become familiar with local points of interest and the location of services

Things that might be requested by campers such as towing, groceries, churches, tourist attractions and local events

I would perform light maintenance work around the campground such as litter pickup, sweeping and stocking of restrooms, provide information to park staff on potential problems, and disseminate information to campers

I was assisting in campground public relations, educational activities, and special events/activities provided by flamingo adventures

I had to clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, cleaning out fire rings, picking up litter, and reporting any damage to my manager

Each site must be cleaned after every camper checks out and before another checks in

Host shall not attempt to discipline or apprehend any park violators

Host will report all disturbances to park staff

Serve as liaison between park users & park staff

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Enhanced guest satisfaction by implementing efficient campground management strategies.
• Streamlined reservation processes for improved customer experience and increased bookings.
• Developed comprehensive staff training programs to ensure a high level of service delivery.
• Boosted revenue through effective marketing campaigns and promotional activities targeted at potential campers.
• Ensured timely maintenance and repair of facilities, providing a safe and comfortable environment for guests.
• Successfully resolved conflicts among campers by employing strong communication and mediation skills.
• Managed the budget effectively, reducing operational costs without compromising on quality or services offered.
• Increased return visits by maintaining a clean and well-organized campground environment that exceeded guest expectations.
• Conducted regular site inspections to identify potential hazards and address them promptly, mitigating risks to guests'' safety and wellbeing.
• Organized engaging events and activities that catered to various age groups, promoting an inclusive atmosphere at the campground.
• Established safety protocols for emergencies, ensuring swift response from staff members in crisis situations.
• Maintained accurate records of reservations, payments, maintenance tasks, incident reports, ensuring easy access to information when needed.
• Updated policies and procedures in line with industry best practices to maintain compliance with applicable regulations and standards.
• Optimized staffing schedules for optimal coverage during peak seasons, ensuring seamless operations across all areas of the campground.
• Strengthened community relations by participating actively in local events.
• Implemented eco-friendly practices within the campground operations leading towards sustainability goals achievement.
• Developed a strong reputation as a reliable Campground Manager, resulting in increased referral bookings and repeat business.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

As a, I was in charge of taking payments, making copies, and giving assistance to guests and workers

I started off working in this park as an employee of a huge retail store called Lodgepole

Lodgepole was more than just a store, it was also close to a visitor center

Being at that location really helped me gain knowledge of my area, as people would tend to ask me questions about the park first before going into the visitor centers

As with any retail store, I had to deal with cash handling, stocking, cleaning up and closing at the end of my shift

If I were to work until the store closed I had to drop deposits off to a manager

When I transferred to the front desk at the lodge a few months later I also ran the gift shop there

As small as it was it was manageable and I had the knowledge and experience to keep it up off season

I would assign work and supervise team member performance in all front desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

I responded to guest inquiries and resolving issues and complaints in a timely, friendly and efficient manner has been my biggest achievement working at this lodge

I always support and assist my team members in handling guest inquiries and requests and in resolving guest complaints

Monitoring, observing, and assisting in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly.

• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
• Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
• Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Collected room deposits, fees, and payments.
• Entered and updated sensitive customer information during check-ins and room changes.
• Stored guest valuables in safe and individual boxes for security.
• Built talented team through hiring and training new associates.
• Attended staff meetings and brought issues to attention of upper management.
• Kept accounts in balance and ran daily reports to verify totals.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Resolved guest complaints by addressing issues with rooms promptly.
• Managed front desk maintenance of client records and lab data.

For Disabilities and Special needs, As a caretaker I would cook, and feed meals to the consumers

I also went grocery shopping for my clients and would follow dietary planning

Daily living routines played a big role in my job

I would have to show my patients how to groom, including brushing their teeth, bathing, and dressing

Some patients required assistance using the bathroom and cleaning up after themselves in the bathroom

My consumers lived in houses with their own living quarters

I had to tend to tasks like the laundry, making up the bed, doing dishes, and performing other housekeeping chores

You have to keep their patients’ minds active by planning and managing learning and entertainment activities

This may include playing games, reading books, and talking to other consumers

I was responsible for monitoring my consumers

This includes reporting any changes in patient mood, behavior, physical health, and home environment to family members and supervisors

I would also create daily written or verbal reports regarding their patients’ overall state of health and mind

I stayed aware of medication schedules for patients and administered medicine as prescribed.

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Kept detailed daily logs with care actions, patient behaviors and incidents.
• Kept accurate records for client files and handled related paperwork.
• Adhered to company requirements for patient interactions and care standards.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Drove clients safely to social activities and appointments.
• Maintained safety with tidy, clean and hazard-free home environments.
• Checked medication schedules and patient needs to enforce medication administration standards team-wide.
• Provided high level of physical support by lifting, adjusting and moving clients.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Designed individualized plans detailing daily activities and needs for patients.
• Improved client satisfaction by providing personalized support and advocating for their rights.
• Developed customized care plans for clients, resulting in better quality of life and increased independence.
• Enhanced community awareness on disability issues by organizing events and delivering presentations.
• Assisted clients in navigating complex systems, such as benefits applications and medical appointments.
• Provided emotional support to clients and families, fostering positive relationships within the community.
• Conducted thorough assessments to identify client needs, leading to tailored interventions and services.
• Collaborated with multidisciplinary teams to ensure comprehensive support for clients with disabilities.
• Maintained detailed case files for each client, ensuring accurate documentation of progress and outcomes.
• Liaised with healthcare professionals to coordinate appropriate services for clients with diverse needs.
• Identified barriers faced by clients with disabilities, implementing strategies to overcome these challenges.
• Presented at conferences on disability advocacy topics, raising awareness among industry professionals and the public alike.
• Conducted training sessions for staff members on best practices related to disability support and advocacy work.
• Monitored policy changes affecting people with disabilities, staying informed on relevant legislation updates that impact clientele base.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Entertained, conversed, and read aloud to keep patients mentally alert.
• Collaborated with healthcare providers to drive continuity of care.
• Conducted in-home visits to provide supportive services.
• Provided patient and family education on available resources and self-care strategies.
• Completed psychosocial evaluations and needs assessments.