- Active in my Church
- Baking
- Body Boarding & spending time at the beach
- Weight lifting for over 40 years
- 4 Wheeler riding and exploring
- Restoring vintage autos and tractors
- Volunteer work with our seniors
Steve Hallman
West Columbia
Summary
With a proven track record at CKE Restaurant Holdings, I excel in franchise development, company operations and building strong relationships. Spearheaded major growth initiatives, achieving the lowest turnover rate in the CKE Hardee's portfolio. My expertise in business analysis and strategic planning has driven revenue growth and operational efficiency, showcasing my ability to lead, mentor and inspire others to be their very best.
Diligent operator with background in company operations and franchise business consulting. Successfully supported company and franchisees in optimizing operations and enhancing profitability. Demonstrated strategic planning and relationship-building skills.
Overview
46
46
years of professional experience
Work History
Sr. Franchise Business Consultant
CKE Restaurant Holdings
06.1979 - Current
- Increased franchisee satisfaction with effective communication and support.
- Shared my Hardee's experience with new and old Franchise groups allowing them insights of my experience.
- Enhanced franchise groups operations by regular visits, meetings and quarterly and yearly business evaluations
- Liaison between franchise groups and RSC
- Ensure franchisees are operating within the guidelines of their franchise agreements.
- Partner with my groups operators to share best practices and helped them gain solutions for day to day operations.
- Help evaluate P&L performance and benchmark against others
- Provided training and development programs to improve franchisee performance.
DO Company/Franchise Operations
CKE Restaurant Holdings
09.2017 - 04.2019
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Successfully managed 38 Company units and 115 Franchise locations
- Staffing and Bench planning for company locations
- P&L, Ebitda, CapX, facilities costs to budget
- Improved operations efficiency by leading, mentoring and challenging my team to achieve all desired results
- Routinely held meetings to reward performance and ensure teams understood where we were against key measures
- Benchmarked against other operators to glean from their successes
- Served as a mentor for new operators
VP of Franchise Operations
CKE Restaurant Holdings
01.2015 - 09.2017
- Spearheaded cross-functional teams to work along side our franchise Operators to ensure optimum operations and profitability
- Responsible for 430 restaurants and 8 Franchise Consultants
- Responsible for helping franchise owners select sites for new locations
- Drove organizational change by implementing innovative business solutions.
- Enhanced company growth by directing strategic initiatives and aligning them with organizational goals.
- Developed partnerships to enhance service offerings and strengthen industry relationships.
- Increased shareholder value by driving revenue growth and optimizing operational costs.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
VP of Operations
CKE Restaurant Holdings
01.2001 - 01.2015
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Oversaw operations in markets that ranged from 50-120 locations in mostly the Souther Eastern US.
- Company used my skills to oversee markets that were distressed and or in major need of upgrades with people, operations and facilities.
- Full P&L responsibilities
- Benchplanning and succession staffing
- Lowest turnover % in the CKE Hardees portfolio
- Example led leadership style, had to of my District Managers promoted to Directors.
- Spearheaded sales building initiatives, ie marketing managers and LRM plans to include mobile kitchen, DTOS program
- Implemented all company led training to ensure window marketing was executed properly to include plans for timely POP changes.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Hourly Employee, DM, Training Manager
Advantica Restaurant Group
06.1979 - 01.2000
Education
School of Business Management
University of South Carolina
Columbia SCHigh School Diploma -
Airport High School
West Columbia SC06-1980
Skills
- Franchise development
- Business analysis
- Market research
- Strategic planning
- Strong people skills and relationship building
- Sales strategy
- Budget management
- Quality assurance
- Project management
- Conflict resolution
- Decision making
- Attention to detail
- Problem-solving abilities
Accomplishments
- Supervised team of 14 district managers and 2600 employees as VP of Company operations
- 2001 VP of the year
- 2017 2nd Place VP of franchise operations
- September 2002 Revolution Pilot DMA
Interests
Timeline
DO Company/Franchise Operations
CKE Restaurant Holdings
09.2017 - 04.2019
VP of Franchise Operations
CKE Restaurant Holdings
01.2015 - 09.2017
VP of Operations
CKE Restaurant Holdings
01.2001 - 01.2015
Sr. Franchise Business Consultant
CKE Restaurant Holdings
06.1979 - Current
Hourly Employee, DM, Training Manager
Advantica Restaurant Group
06.1979 - 01.2000
School of Business Management
University of South Carolina
High School Diploma -
Airport High School
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