Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Steven McCraw

Spartanburg

Summary

Operations leader with extensive experience in healthcare services, specializing in business development and relationship management. Demonstrated success in improving operational efficiency and consistently meeting budget targets. Proficient in CRM software and dedicated to exceptional customer service while ensuring team performance and regulatory compliance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Area Operations Manager

Quality Facility Solutions
ATLANTA
06.2024 - 06.2025
  • Facilitated communication between management and employees regarding changes in policies or procedures.
  • Analyzed financial data such as sales reports to determine areas for improvement and cost savings initiatives.
  • Established annual budgets for the area operations department; monitored spending against budget targets.
  • Planned and coordinated special projects related to area operations efficiency improvements.
  • Addressed problems encountered by personnel during their daily activities promptly and efficiently.
  • Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
  • Ensured compliance with all government regulations related to area operations activities.

District Manager

Healthcare Services Group
Spartanburg
02.2011 - 06.2024
  • Responsible for managing multiple accounts in an assigned territory, according to policies and procedures, and federal/state requirements. Perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker to assist when help is needed.
  • Ensured staff compliance with Environmental Services and laundry quality standards through effective leadership.
    Performed weekly assessments with Account Manager to document work quality via QCIs.
    Oversaw inventory management and safety compliance to optimize service delivery.
    Delivered support and training to align team performance with customer service expectations.
  • Reporting - Maintain accurate income and expenditures, supplies, personnel, and equipment records. Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists in the open enrollment process by providing information, and collecting applications and waivers as necessary.
  • Communication: A liaison between the building Account Manager, Administrators, and HCSG staff. Communicates all directives effectively to managers, from administrators, and HCSG operational leadership.

Director of Operations

Healthcare Services Group
Saint Paul
10.2019 - 07.2021
  • Collaborated with Operations Team to enhance new business development strategy.
  • Identified market opportunities in assigned territory, focusing on service trends and client needs.
  • Supported local prospecting efforts weekly to expand business outreach.
  • Utilized CRM platform to produce detailed prospecting activity reports.
  • Facilitated transition of sales relationships from Business Development Team to Operations Team.
  • Communicated effectively regarding new business startup checklist processes.
  • Planned and executed convention and trade show support in partnership with Business Development Team.
  • Reviewed and analyzed regional reports, ensuring compliance with company standards and regulations.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.

Assistant Store Manager

Clark's
Gaffney
01.2006 - 01.2011
  • Cultivated personalized connections with customers to enhance brand loyalty and excitement.
  • Monitored associate performance on the selling floor, providing assistance to drive sales.
  • Led fit sessions to improve product knowledge and inspire style engagement.
  • Guided associates in maximizing customer interactions through targeted action strategies.
  • Ensured team alignment with goals while exceeding customer expectations.
  • Managed selling floor operations, optimizing staff placement for peak efficiency.
  • Stepped in for managers as needed to maintain operational continuity.
  • Planned and executed community events to increase traffic and drive sales.

Assistant General Manager (AGM)

Holiday Inn Express and Suites
Matthews
03.2001 - 09.2005
  • Fostered guest confidence through prompt and courteous communication with guests and associates.
  • Executed highest quality service for guests consistently.
  • Completed scheduling for department operations efficiently.
  • Assisted in managing P&L by controlling costs and achieving budgeted CPOR.
  • Monitored labor productivity to optimize performance.
  • Participated in property MOD Program as required.
  • Trained department staff in all duties to enhance performance levels.
  • Supported hotel sales efforts and generated revenue opportunities.

Education

Bachelor's degree - Interdisciplinary studies

USC upstate
Spartanburg, SC
05.2009

Skills

  • Environmental services management
  • Inventory management
  • CRM software proficiency
  • Business development strategies
  • Computer networking expertise
  • Relationship management
  • Human resources practices
  • Recruiting and talent acquisition
  • Leadership capabilities
  • Management skills
  • Profit and loss analysis
  • Payroll administration
  • Account management
  • Quality assurance processes
  • Budgeting techniques
  • Customer relationship management
  • Operations management
  • Supervisory experience
  • Communication skills
  • Customer service excellence
  • Organizational skills
  • Time management strategies
  • Sales expertise
  • B2B sales proficiency
  • HRIS knowledge
  • Analytical skills
  • Sales support functions
  • Process improvement methodologies
  • Sales management
  • Performance evaluation
  • Regulatory compliance

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Area Operations Manager

Quality Facility Solutions
06.2024 - 06.2025

Director of Operations

Healthcare Services Group
10.2019 - 07.2021

District Manager

Healthcare Services Group
02.2011 - 06.2024

Assistant Store Manager

Clark's
01.2006 - 01.2011

Assistant General Manager (AGM)

Holiday Inn Express and Suites
03.2001 - 09.2005

Bachelor's degree - Interdisciplinary studies

USC upstate

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