Steven Meyers
North Augusta
Summary
Dynamic Customer Business Manager with a proven track record in driving revenue growth and enhancing market presence. Expertise in business analytics and solution selling, with a focus on developing customer business plans that deliver impactful results.
Overview
28
28
years of professional experience
Work History
Customer Business Manager
Mars Wrigley
Hackettstown, NJ
05.2001 - 05.2024
- Developed and executed customer business plans to enhance market presence and drive revenue growth.
- Collaborated with cross-functional teams to align product strategies with market demands and consumer insights.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product availability.
- Established strong relationships with key accounts to ensure customer satisfaction and loyalty.
- Led negotiations with retailers to secure optimal shelf placement and promotional support for products.
- Mentored junior team members on best practices in account management and strategic planning initiatives.
- Drove category growth through targeted marketing initiatives tailored to specific customer demographics and preferences.
- Developed long-lasting client relationships through consistent communication and personalized service.
- Provided outstanding customer support by promptly addressing concerns and implementing effective solutions.
- Delivered engaging sales presentations, effectively communicating the value of products and services to potential clients.
- Enhanced customer satisfaction by addressing and resolving complex inquiries and issues.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
Co-Manager
Walmart Stores Inc
Several Locations
01.1996 - 04.2001
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Coordinated special events within the store to drive customer engagement and increase brand loyalty.
- Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
- Monitored competitor activity within the local market to identify opportunities for growth or areas requiring improvement in our own operations.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Business Administration
Minnesota School of Business
Elk River, MNSkills
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Sales presentations
- Interpersonal skills
- Solution selling
- Continuous improvement
- Sales tracking
- Business analytics
Timeline
Customer Business Manager
Mars Wrigley
05.2001 - 05.2024
Co-Manager
Walmart Stores Inc
01.1996 - 04.2001
Bachelor of Science - Business Administration
Minnesota School of Business