Summary
Overview
Work History
Education
Skills
Timeline
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Stevie Mason

Stevie Mason

Warrenville

Summary

Resourceful and results-driven professional with over 10 years of experience in leadership, sales, customer relations, and hands-on operations across retail and construction industries. Proven ability to build high-performing teams, streamline workflows, and exceed sales goals. Known for clear communication, consistent follow-through, and a strong work ethic. Seeking to bring leadership, efficiency, and a customer-first mindset to a dynamic organization.

Overview

7
7
years of professional experience

Work History

Pro Services Manager

Floor & Decor
01.2024 - Current
  • Assisted in onboarding new clients, ensuring smooth transition and understanding of services.
  • Supported project teams in delivering client solutions, enhancing overall service quality.
  • Collaborated with cross-functional teams to streamline processes and improve service efficiency.
  • Launched Pro Department from the ground up at store #342, building strong ties with contractors and team members.
  • Drove $2.35M in Pro Sales in 2024; current at $3M YTD ( as of June 2025.
  • Represented Floor & Decor at local BNI chapters, a home show, and 15 military-sponsored events.
  • Featured in 3 regional commercials during the grand opening campaign.
  • Mentored and promoted ADM to Design Supervisor; fostered a collaborative team culture.
  • Participated in 4 Blitz deployments (3 store openings, 1 hurricane relief in North Carolina).
  • Utilized CRM systems to track customer interactions and outcomes, ensuring precise and actionable records.
  • Evaluated industry trends and competitor offerings to stay ahead in flooring and construction best practices.
  • Organized workshops for internal teams and external clients to promote cross-functional knowledge sharing.
  • Ensured strict compliance with company and industry regulations, protecting reputation and reducing risk.
  • Conducted market research to identify new business opportunities and expand reach within the industry.
  • Developed and maintained strong vendor relationships, securing quality products and services at competitive rates.
  • Analyzed client feedback and implemented process improvements to uphold top-tier customer service standards.

Remote Flooring Specialist

Lowes Home Improvment
02.2023 - 01.2024
  • Delivered personalized flooring consultations virtually for residential and commercial clients.
  • Coordinated product selection, scheduling, and project support with in-store teams and installers.
  • Maintained CRM records while managing high-volume communications and follow-ups.
  • Consistently hit sales targets while delivering top-tier customer service remotely.
  • Resolved customer inquiries regarding flooring products, improving satisfaction through effective communication and support.
  • Collaborated with team members to complete projects efficiently, meeting tight deadlines without compromising quality.

Pro Services Specialist

Lowes Home Improvment
11.2021 - 02.2023
  • Implemented streamlined processes to enhance customer service efficiency and satisfaction.
  • Collaborated with cross-functional teams to resolve client inquiries and improve service delivery.
  • Analyzed customer feedback to identify trends, driving enhancements in product offerings and service support.
  • Utilized CRM systems to track interactions, maintaining accurate records of customer communications and outcomes.
  • Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
  • Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
  • Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
  • Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
  • Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.

Department Manager - Flooring , Paint & Home Decor

Lowes Home Improvment
06.2018 - 06.2021
  • Oversaw daily operations, ensuring adherence to company standards and policies.
  • Streamlined workflows to enhance team productivity and operational efficiency.
  • Mentored junior staff up to 25 assoicates , fostering professional development and skill enhancement.
  • Coordinated departmental meetings to align goals and share best practices among team members.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Managed inventory control systems, optimizing stock levels to meet operational demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented process improvements that reduced errors and increased accuracy in service delivery.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.


Education

Hephzibah High School
Hephzibah, GA

Augusta Technical College
Augusta, GA

Skills

  • Strategic Delegation & Team Leadership
  • Time Management & Deadline-Driven Execution
  • Detail-Oriented with Strong Organizational Skills
  • Customer-Centric Service Approach
  • Project Scheduling & Workflow Coordination
  • Critical Thinking & Problem Resolution
  • Process Improvement & Efficiency Building
  • Proficient in Salesforce
  • Quick Learner with Strong Knowledge Retention
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Pro Services Manager

Floor & Decor
01.2024 - Current

Remote Flooring Specialist

Lowes Home Improvment
02.2023 - 01.2024

Pro Services Specialist

Lowes Home Improvment
11.2021 - 02.2023

Department Manager - Flooring , Paint & Home Decor

Lowes Home Improvment
06.2018 - 06.2021

Hephzibah High School

Augusta Technical College

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Stevie Mason