Summer Nolan

• Optimized daily operations to achieve exceptional customer service and satisfaction.
• Resolved customer issues promptly, promoting high satisfaction through friendly service.
• Hired and motivated team members, fostering collaboration with sales staff and clients.
• Managed CRM system, streamlining customer interactions and improving data tracking.
• Evaluated all trades and incoming units for quality assurance.
• Reported all transactions involving sold, traded, or wholesaled units while managing incentives.
• Supervised finance operations and store closing procedures for financial accuracy.
• Oversaw events and marketing initiatives, increasing brand visibility and engagement.

• Secured financing options for customers, enhancing sales of automotive protection products.
• Achieved an average of over $2,000 per copy with a 2.5 CPI
• Assisted accounting and service departments with warranty and ESP claims, ensuring accuracy in deal postings and compliance.
• Trained new finance and sales managers across multiple dealerships, improving overall team capability.

• Facilitated sales training to enhance deal closure rates and increase gross revenue.
• Appraised trade-ins and coordinated financing submissions for deal approval.

• Submit, structure and secure financing for customers
• Maintain a PVR of over $1800/copy with 1.8 CPI or better
• Run with clean CIT

Recruited by Camping World

• Structure deals, get approved and funded in a timely manner
• Upload and complete all documentation for sales, finance and accounting
• Complete all necessary tag and title work

Mil. orders to SC

• Contracting Director for both GMC/Cadillac and our VW store.
• Have successfully increased stores overall PVR by 55%, CPI by 270% and running individual PVR of $1800 or above.
• Have improved CIT from 90 days to under a 5 day average, have reduced our collections and accounts receivables by over 50%.

• Assist with customer’s automotive needs by securing financing and offering products to protect their investments.
• Run an average PVR of $1800 or above, with a CPI over 200%.
• Was part of a two person team that increased finance income by 23% from 2007-20013, on fewer retail deals.
• Consistently finished in the top tier of Finance managers in the Phil Long group for PVR and product penetration.
• Part of the team that reduced the stores CIT list by 35% year over year.
• Tear down, package, and ship contracts to banks.
• Manage stores Certified pre-owned inventory reporting, and tracking systems.
• Previous Duties:
• Started in 2001 as a receptionist/greeter and have successfully worked my way through several positions at the dealership.
• 2002: Delivery team leader, responsible for Blue Oval process and certification.
• 2003: Sales department support and admin assistant to the GSM/GM.
• 2004: Recon/PDI Supervisor, responsible for inventory management and Service related operations for new and used car operation.
• 2006: Internet sales Consultant, responsible for prospecting and converting leads into retail sales.
• 2007: Finance assistant, responsible for CIT, admin support, Banker relationships.