Summer Plyler
Kershaw,SC
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Housekeeper Aide
Crothall Healthcare Services MUSC
11.2024 - Current
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
Manager
Vapor 9
06.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Shift Leader
Pilot Flying J Travel Center
08.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Picker Packer
Rico Tag
04.2020 - 08.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Cashier Team Lead
Dollar General
11.2019 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
GED -
Adult Education
Lancaster, SC04-2020
Skills
- Guest relations
- Customer service
- Hospitality background
- Health and safety compliance
- Complex Problem-solving
- Quality assurance
- Exceptional time management
- Customer feedback management
- Deep cleaning expertise
Timeline
Housekeeper Aide
Crothall Healthcare Services MUSC
11.2024 - Current
Manager
Vapor 9
06.2023 - 08.2024
Shift Leader
Pilot Flying J Travel Center
08.2021 - 06.2023
Picker Packer
Rico Tag
04.2020 - 08.2021
Cashier Team Lead
Dollar General
11.2019 - 04.2020
GED -
Adult Education
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