Summer Shipman
Summerville
Summary
Skilled support staff professional with a background in providing top-notch administrative assistance. Strengths include effective communication, problem-solving abilities, and multitasking skills. Previous roles involved supporting team productivity by managing schedules, resolving issues, and improving processes. Committed to fostering positive work environments, and enhancing overall team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Staff Member
Halls Chophouse Nexton
Summerville
05.2024 - Current
- Collaborated with internal teams to resolve customer issues quickly and accurately during their food service. Maintained a welcoming environment by working on the floor next to servers, hosts, or from behind the bar.
Team Member
Chick-fil-A
Franklin
08.2022 - 12.2024
- Welcome and greet guests, take and prepare customer orders at either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! I also specialize in various marketing events, which involve coordinating, preparing, and involving the community in the culture and enjoyment of Chick-fil-A Franklin
Concierge
The Wonderer
Charleston
06.2023 - 03.2024
- Welcoming members and guests to the resort, checking in and managing sheets for number count, answering the phone and any questions one may have about our property or membership, giving tours, assisting with payments, seating around the pool area, sharing knowledge about the downtown area of Charleston, and leaving a positive experience at The Wonderer
Sales Associate
The Southern Loft
Waynesville
08.2021 - 08.2022
- Welcoming customers, maintaining floor appearance, directing customers to items they are searching for, maintaining inventory, and restocking
Education
Bachelor's Degree - History, Marketing
Western Carolina University
Cullowhee, NC12.2024
Diploma -
West Henderson High School
Hendersonville, NC06.2019
Skills
- Flexibility
- Organization
- Customer service
- Marketing strategies
- Content creation
- Social media management
- Team collaboration
- Research skills
- Telephone assistance
- Support services
- Professional correspondence
- Multitasking and time management
- Analytical thinking
Certification
- Digital Marketing Certification, HubSpot Academy, 11/01/23
- Google Digital Garage Certificate, 12/01/23
- ArcGIS StoryMap, 12/01/23
- Museum Curation, Worked on an exhibit for two semesters in Public History and Museum Studies on the history of dance in Cherokee and Appalachian culture. This consisted of research, preservation, archiving, and curation. The exhibit was displayed in the Jackson County Public Library in Sylva, North Carolina for 9 months.
- Oral History, Researched the history of Hurricane Hugo in the low country of South Carolina. Conducted interviews with locals about their experiences during the hurricane and how it has shaped their preparedness for future hurricanes. The oral histories are being inserted into the Western Carolina University archives.
Timeline
Support Staff Member
Halls Chophouse Nexton
05.2024 - Current
Concierge
The Wonderer
06.2023 - 03.2024
Team Member
Chick-fil-A
08.2022 - 12.2024
Sales Associate
The Southern Loft
08.2021 - 08.2022
Bachelor's Degree - History, Marketing
Western Carolina University
Diploma -
West Henderson High School
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