Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Truesdale

Campobello

Summary

I am a results-oriented IT Senior Analyst with 10 years of experience in the technology field and a total of 19 years in the restaurant industry. With proven success in completion of multiple projects including eCommerce initiatives that have contributed to organizational growth and success I am committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

IT Sr Analyst, Menu Maintenance

Denny's Corporate
03.2023 - Current
  • Leads and provide guidance to other individuals of the Menu Maintenance Team to ensure that operational enhancements/change requests align with business requirements.
  • Gathers business requirements from cross-functional teams, defines specifications,and helps prioritize POS and eCommerce menu system enhancements and change requests
  • Implements POS and eCommerce menu system and operational enhancements and change requests for all concepts under Denny’s Inc.
  • Manages and implements menu and price changes for e-commerce tool (OLO)
  • Manages CRM tool for discount creation and promotional campaigns
  • Implements POS discount keys and promotional campaigns
  • Interfaces with development team to scope, develop, and implement POS and ecommerce menu enhancements.
  • Uses professional judgment to assess the impact of tactical decisions/actions on end-user, franchisee, restaurant guests, and business partners.
  • Works with internal teams to develop and execute detailed project plans within scope and established timelines.
  • Provides leadership for problem determination and resolution.
  • Implements communication plan for enhancements, upgrades, and changes to any and all interested parties.
  • Identifies process enhancements for all facets of menu and configuration, makes recommendations, and implements changes as approved.
  • Researches, tests, recommends, and implements application enhancements to menu management technologies
  • Gathers specifications and requirements from other business areas to architect menu screens, items, and promotions ensuring proper pricing, inventory depletions, and data flow to above restaurant applications.
  • Supports new concept innovation by architecting menu design to align with changing business needs.
  • Writes technical documentation for POS/ecommerce system and data issues and processes relating to menu management
  • Identifies, researches, and resolves POS/ecommerce system and data issues.
  • Provides technical and process training for POS/ecommerce systems
  • Tracks and monitors systemic trends to proactively identify potential issues.
  • Plans and implements disaster recovery test methodologies.

IT Analyst, Menu Maintenance

Denny's Corporate
10.2019 - 03.2023
  • Manages and implements menu and price changes for e-commerce tool (OLO).
  • Works with internal teams to develop and execute detailed project plans within scope and established timelines.
  • Uses professional judgment to assess the impact of tactical decisions/actions on end-user, franchisee, restaurant guests, and business partners.
  • Interfaces with development team to scope, develop, and implement POS and ecommerce menu enhancements.
  • Gathers specifications and requirements from other business areas to architect menu screens, items, and promotions ensuring proper pricing, inventory depletions, and data flow to above restaurant applications.
  • Supports new concept innovation by architecting menu design to align with changing business needs.
  • Identifies, researches, and resolves POS/ecommerce system and data issues.
  • Provides technical and process training for POS/ecommerce systems.

Technical Support Quality Analyst

Denny's Corporate
10.2014 - 10.2019
  • Successfully perform the daily activities related to inbound technical calls from units, field techs, and support center staff.
  • Erestaurants specialist assisting managers in inventory and variance issues.
  • Effectively and correctly identify, communicate, and resolve issues remotely
  • Maintain acceptable workloads in all queues to ensure that issues are being resolved as quickly as possible
  • Accurately troubleshooting of Point of Sale (POS) software/hardware issues, tier 1 Olo troubleshooting, verifone software/ hardware issues, IBM and Epson printers, KVS monitors Logic control boxes, cisco switches, port violations, tier 1 DSL, Cable, VSAT, and 4G.
  • Query SQL databases for information.

General Manager

Sonic Drive In
03.2009 - 10.2014
  • Equipment maintenance including installing new equipment such as printers, kitchen monitors, bump bars, and register components.
  • Staff Management including hiring, training, scheduling, evaluating, and terminating employees.
  • Monitoring and evaluating sales and expenses.
  • Working with the brand leadership and local community resources to promote the restaurant.


Education

Certificate - Medical Billing And Coding

Spartanburg Community College
Spartanburg, SC
05-2013

Skills

  • Strong analytical and troubleshooting skills
  • Understanding of Point of Sales systems, POS management and user implications
  • Restaurant operations experience
  • Experience designing, configuring, or developing user interfaces for point of sale systems or ecommerce
  • Ability to prioritize, organize and manage multiple projects with sensitive deadlines and changing environment
  • Strong interpersonal and team building skills

Timeline

IT Sr Analyst, Menu Maintenance

Denny's Corporate
03.2023 - Current

IT Analyst, Menu Maintenance

Denny's Corporate
10.2019 - 03.2023

Technical Support Quality Analyst

Denny's Corporate
10.2014 - 10.2019

General Manager

Sonic Drive In
03.2009 - 10.2014

Certificate - Medical Billing And Coding

Spartanburg Community College

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Summer Truesdale