Sunni Dawkins
Gilbert
Summary
Dedicated customer service professional with a passion for exceeding customer expectations and building strong relationships. Utilizes a friendly and approachable demeanor to ensure customer satisfaction and loyalty. Proven track record of going the extra mile to drive customer retention and attract new business. Committed to delivering exceptional service and strive for positive customer experiences.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Love Chevrolet/Hendrick Chevrolet
09.2014 - Current
- Answer incoming calls, outbound calling, schedule appointments, update vehicle statuses, troubleshoot computer/phone errors, take care of walk in customers, schedule shuttles, set up loaner vehicles, confirm appointments, reschedule missed appointments, order parts, up sale additional work, quote repair work, input all customer information to data base, follow up after appointments, vehicle recall check, GM learning courses through Global Connect, add up technician hours for payroll, call into insurance/extended warranty companies for approval/payment, update board with current vehicles in shop, file repair orders, fax/email information, document all activity CDK and Eleads. Manage CTP/loaner program. Mange BDC agents.
Lead Front Desk Clerk
New Life Fitness World
01.2012 - 08.2014
- Answer incoming calls, sell and set up new memberships, take all payments, make deposits, clean equipment, demonstrate for new customers, wash gym towels, open and close gym, file paperwork, call to collect failed payments, handle inventory
- (Company Closed)
Shift Leader
Sonic Drive-in
08.2010 - 03.2012
- Manage scheduling employees, answer incoming orders with headset, up sell additional items, take care of customers at window, take and give back money/coupons, check all orders in bag before handing out, answer incoming calls, coordinate shift changes, clean store, pre-make containers and bags, handle inventory
Education
Customer service
Midland's Technical College
01.2013
Diploma - undefined
Airport High School
01.2012
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Business development
- Relationship building and management
Awards
Awarded SILVER in recognition of verified skills in Applied Mathematics, Locating Information and Reading for Information
Additional Information
- Selected as a finalist for a Wells Fargo Quick Jobs scholarship
- Successfully completed course work certifying in Business Writing Essentials, Critical Thinking and Problem Solving, Taking Charge of Change, Personal Accountability and Professionalism, Principles of Teamwork, Collaboration and Trust, Verbal Communication Skills and Dealing with Conflict
References
Ben Hoover - General Manager (recently retired)
(803) 600-6504
Cliff Hughes - Sales Manager
(803) 513-1173
Larry Mack - Service Manager (recently retired)
(803) 413-6321
Timeline
Business Development Manager
Love Chevrolet/Hendrick Chevrolet
09.2014 - Current
Lead Front Desk Clerk
New Life Fitness World
01.2012 - 08.2014
Shift Leader
Sonic Drive-in
08.2010 - 03.2012
Diploma - undefined
Airport High School
Customer service
Midland's Technical College
Similar Profiles
Rudy CarterRudy Carter
General Manager at Hendrick Automotive Group/Rick Hendrick ChevroletGeneral Manager at Hendrick Automotive Group/Rick Hendrick Chevrolet
JAY STEVENSJAY STEVENS
Parts Delivery Driver at Rick Hendrick ChevroletParts Delivery Driver at Rick Hendrick Chevrolet
Marcus WalkerMarcus Walker
Service Technician at Rick Hendrick City ChevroletService Technician at Rick Hendrick City Chevrolet
Betty Ndegwa MukoraBetty Ndegwa Mukora
Registered Nurse/Relief Charge Nurse/Nurse Leader at Mercy Gilbert Medical CenterRegistered Nurse/Relief Charge Nurse/Nurse Leader at Mercy Gilbert Medical Center
Evan GarzaEvan Garza
Amazon Driver at AmazonAmazon Driver at Amazon