Susan Dalton

Monitor and coordinate daily freight moves, using web based tools for tracing and required information.

Interact with Freight Forwarders and carriers on container movements and booking requirements using all modes of transportation.

Update inventory moves and shipping information in SAP.

Monitor inventory requirements and availability, keeping within space requirements, and applicable storage of hazardous material.

Verify and approve accessorial charges for payment.

Create and prepare shipping documents for hazardous material in compliance with DOT regulations and International Maritime Dangerous Goods Code.

Build positive relationships with current and potential customers through timely responses to inquiries and resolving issues.

Develop plans for special projects, working with contract carriers for spot quotes pertaining to specific requirements.

Provide support and training to customer service staff to ensure understanding of transportation processes.

Assisted in testing and establishment of internal freight payment system within SAP.

Accurately calculate and apply freight charges for 5 shipping locations across the United States.

Verify goods are transported per contract terms and conditions.

Developed and executed a sales and customer service training program relating to transportation capabilities.

Create training manual for ISO Compliance.