Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan McConnell

Kershaw

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

2026
2026
years of professional experience

Work History

Customer Service Specialist

CIRCOR
Monroe, North Carolina
02.2008 - 02.2026
  • Manage processing an average of 45-60 Customer cases daily
  • Responsible for resolving customer inquiries and complaints to meet quality standards.
  • Knowledgeable in CRM, Microsoft Dynamics, Sales Force, CSO, SAP, and IFS
  • Helped in implementing plans to process purchase orders in a timely manner

Guidance Administrative Assistant

Indian Land High School/ Lancaster County School District
Indian Lanc, South Carolina
2004 - 2008
  • Assisted Guidance Counselors for Student Enrollment
  • Provided data base management for admission, permanent records, transcripts, and graduation requirements
  • Assisted with class scheduling for students
  • Advised students regarding academic options, athletic eligibility and assisted with list of scholarships
  • Worked as Varsity and JV Cheerleading coach

Certified Municipal Clerk

Town Of Pineville
Pineville, North Carolina
1985 - 2003
  • Managed municipal records and ensured compliance with state regulations.
  • Coordinated public meetings and prepared meeting agendas and minutes.
  • Assisted in budget preparation and financial reporting for the town council.
  • Responded to citizen inquiries and provided information on local ordinances.
  • Processed service request for new and existing customers for Telephone and Electric Service
  • Assisted Town Administrator in overall Administration
  • Attended Clerk Conferences and meeting through out the State of NC and United States

Education

Bachelor of Science - Business Administration And Management

Wingate College
Wingate, North Carolina
05-1982

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Customer relationship management (CRM)
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Price quotes
  • Customer order management
  • CRM software
  • Data entry
  • Microsoft outlook
  • Microsoft Office Suite
  • Data collection
  • Paperwork processing
  • Document control
  • Appointment scheduling
  • Order fulfillment
  • Order processing
  • Recordkeeping strengths
  • Microsoft PowerPoint
  • Scheduling

Timeline

Customer Service Specialist

CIRCOR
02.2008 - 02.2026

Guidance Administrative Assistant

Indian Land High School/ Lancaster County School District
2004 - 2008

Certified Municipal Clerk

Town Of Pineville
1985 - 2003

Bachelor of Science - Business Administration And Management

Wingate College
Susan McConnell