Susan Parker
Charleston,S.C.
Summary
Detail-oriented retail professional with a proven track record in customer service and relationship building. Committed to enhancing customer satisfaction and driving repeat business through effective communication and product knowledge.
Overview
9
9
years of professional experience
Work History
Retail Sales Team Member
Hive Inc.
West Palm Beach, FL
10.2020 - 05.2026
- Assisted customers with product selection, enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Contributed to an inclusive work environment by actively participating in team meetings and sharing ideas for improvement.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
- Provided personalized assistance to customers, guiding them in making informed purchasing decisions..
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Team Member
Pottery Barn
Scottsdale, AZ
10.2017 - 03.2020
- Assisted customers in product selection and provided tailored recommendations.
- Established strong relationships with repeat customers, fostering loyalty and satisfaction.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Reached the personal million dollar sales goal for that particular store.
Education
Bachelor of Arts - Landscape Architecture
University of Minnesota
Minneapolis, MN06.1986
Skills
- Customer relationship building
- Goal-oriented mindset
- Product knowledge expertise
- Teamwork and collaboration
- Excellent communication
- Customer service
- Problem-solving
- Friendly and outgoing
Accomplishments
* Hive is a home interior design retail store in West Palm Beach FL In collaboration with several coworkers, we crested an additional point of sales in the company. "Hive for Yachts", reaching out to the yachting community, providing product knowledge of items we sold to meet the needs of luxury yachting. I became the Yacht Specialist, including on board consultations, custom design, special orders and retail purchases.
* At the Pottery Barm, I started in retail sales and quickly moved on to In Home Design Specialist. Including home consultations and design presentation of project ideas to clients.
*2014-2017 I created the Foster Art Fund to support foster youth. Raising money and awareness through children's art work. I created art work shops and a website with professional artist.
Timeline
Retail Sales Team Member
Hive Inc.
10.2020 - 05.2026
Sales Team Member
Pottery Barn
10.2017 - 03.2020
Bachelor of Arts - Landscape Architecture
University of Minnesota