Susan Summers
Conway
Summary
Diligent Call Center Operator with 20 years of experience in customer service, office management, and incident management. Proficient in Microsoft Suite, CCTV, and multi-line phone systems. Proven ability to work in fast-paced environments, manage multiple tasks, and provide excellent customer service. Authorized to work in the US for any employer. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
43
43
years of professional experience
Work History
Private Security Contractor
Elite Team Logistics
Myrtle Beach
04.2024 - Current
- Provide security services to businesses, sporting teams, government agencies, and individuals.
- Demonstrated exceptional interpersonal skills while interacting with clients, ensuring their concerns were addressed promptly and effectively.
Courier Driver
Amazon Flex-Myrtle Beach
Myrtle Beach
04.2024 - Current
- Independent contractor for Amazon delivering packages.
- Executed timely package deliveries while maintaining high customer satisfaction, contributing to repeat business and positive reviews.
- Utilized advanced navigation tools to assess and optimize delivery routes, resulting in reduced delivery times and increased efficiency.
Traffic Management Center Operator
Parsons Corporation
Myrtle Beach
07.2022 - 04.2024
- Improved communication and incident management techniques.
- Enhanced traffic flow by implementing real-time monitoring strategies, leading to improved response times during incidents and minimizing congestion.
- Monitored and evaluated CCTV footage to make timely decisions, significantly reducing incident resolution times and bolstering overall safety in transportation.
- Managed activation and content updates of Intelligent Transportation System devices, ensuring accurate information dissemination and enhanced public awareness.
- Dispatched appropriate personnel to assist motorists whose vehicles were experiencing mechanical problems.
Customer Service Agent
Trego Dugan Aviation
Myrtle Beach
04.2022 - 12.2022
- Seasonal position.
- Delivered exceptional customer service by assisting with ticket purchases and flight information, enhancing customer satisfaction and loyalty.
- Streamlined the flight check-in process, reducing wait times and improving overall efficiency during peak travel seasons.
Traffic Management Center Operator
PennDOT
Clearfield
11.2019 - 04.2022
- Ensured safe traffic flow, improving regional safety through effective transportation systems.
- Collaborated with agencies, refining incident management strategies for better safety.
- Monitored CCTV, making timely decisions to minimize traffic disruptions.
- Monitored real-time traffic data to optimize incident response, achieving noticeable improvements in regional traffic safety and efficiency.
- Analyzed CCTV footage during incidents, enabling rapid decision-making that significantly reduced congestion and improved public safety.
- Utilized strong communication skills to coordinate with stakeholders, ensuring effective resolution of traffic incidents and maintaining trust.
- Activated and managed Intelligent Transportation System devices, resulting in marked gains in traffic management efficiency and incident prevention.
Office Manager
Forcey Lumber and Veneer Company
Clearfield
09.2015 - 11.2019
- Manage office tasks, enhance scheduling efficiency, reduce customer wait times.
- Ensure data integrity in production reports, support decision-making.
- Coordinate order logistics, optimize delivery schedules.
- Oversee applicant processes, implement drug screening.
- Maintain inventory records, facilitate accurate customer quotes.
Manager
VFW Post 5020
Osceola Mills
02.2007 - 09.2015
- Managed veteran organization operations, improving hiring and onboarding efficiency.
- Analyzed finance reports, enhancing budget management and identifying cost-saving measures.
- Coordinated community events, boosting local engagement and strengthening partnerships.
- Handled customer service and complaints, fostering a welcoming environment for veterans.
- Organized special events, increasing participation and building lasting community relationships.
- Reviewed finance reports to identify trends, leading to optimized budget allocations and enhanced financial stability.
- Orchestrated community outreach programs, fostering partnerships that increased local engagement and support for veterans.
- Coordinated with local organizations to execute community events, strengthening partnerships and enhancing veteran visibility.
Service Country
United States US Air/Force Army Reserve
06.1982 - 11.1994
- Operated Motorola radios, CCTV monitors, radio telephones, CRT terminals, radiotelephones, power supplies, security devices, and associated equipment.
- Operated computerized HF radio equipment and field generator power supplies to establish communications.
- Conducted a security check of the perimeters.
- Supervised requisitioning, receipt, inventory management, storage, preservation, issue of medical supplies and equipment.
- Honorable discharge
Education
High School Diploma - General
West Branch High School
Morrisdale06.1984
Skills
- Emergency response
- Traffic monitoring
- Radio communication
- Security operations
- Dispatch
- Situational awareness
- Data entry
- Inventory management
- Office equipment
- Microsoft Office Suite
Timeline
Private Security Contractor
Elite Team Logistics
04.2024 - Current
Courier Driver
Amazon Flex-Myrtle Beach
04.2024 - Current
Traffic Management Center Operator
Parsons Corporation
07.2022 - 04.2024
Customer Service Agent
Trego Dugan Aviation
04.2022 - 12.2022
Traffic Management Center Operator
PennDOT
11.2019 - 04.2022
Office Manager
Forcey Lumber and Veneer Company
09.2015 - 11.2019
Manager
VFW Post 5020
02.2007 - 09.2015
Service Country
United States US Air/Force Army Reserve
06.1982 - 11.1994
High School Diploma - General
West Branch High School
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