Susan Todd
Andrews
Summary
Professional with strong background in member services, expertly navigating client relations and support. Skilled in team collaboration, communication, and problem-solving, ensuring seamless service and satisfaction. Known for adaptability, reliability, and results-driven mindset, consistently meeting and exceeding expectations.
Recent graduate with foundational knowledge in business administration and hands-on experience gained through 15 years job experience, academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared continue her career and make meaningful contributions with commitment and drive.
Dynamic Minister of Music with a proven track record at Andrews First and Maryville Pentecostal Holiness Church's, enhancing worship experiences through expert rehearsal planning and multicultural music integration. Increased music team size by 25% through strategic recruitment and mentoring, showcasing exceptional leadership and vocal coaching skills. Demonstrates a strong analytical ability in copyright compliance, ensuring legal integrity in all performances.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Minister of Music
Andrews First Pentecostal Holiness Church
12.2024 - Current
- Oversees copyright compliance for all musical materials used in worship services, avoiding potential legal issues or fines related to performance rights violations.
- Utilizes central screen for lyric projection to teach unfamiliar songs to congregation.
- Coordinates audiovisual equipment needs for all music-related activities, ensuring optimal sound quality during services and performances.
- Streamlines communication processes between musicians, clergy staff, volunteers which improved overall coordination during event planning stages.
- Implements effective rehearsal schedules that maximized productivity while respecting participants'' time commitments.
- Bridges generational and cultural differences by selecting balance of musical styles for every service and presenting spiritual context.
- Promotes fellowship within and helped recruit new volunteers into music ministry.
- Recruiting new members to the music ministry through targeted outreach efforts, growing the team by 25% over three years.
- Mentors and coaches volunteer musicians, improving their skills and fostering a sense of community within the music team.
- Provides pastoral care to members of the music ministry team, offering support during times of personal or spiritual struggle.
- Transposes pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Rewrites original scores to adapt to different musical genres and styles.
- Teaches vocal techniques and instrumental guidance on chording structures and rhythm patterns.
Member Services Representative
Santee Electric Cooperative
02.2010 - Current
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Developed comprehensive reports detailing membership metrics and trends for review by senior leadership team members.
- Managed complex membership accounts, ensuring accurate record-keeping and timely updates.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responds to and completes online applications for service for residential and corporate locations.
- Manages reports for bad debt and mails out letters for delinquent account balances.
- Promptly assisted walk-in customers whether by cashiering, performing service order assistance, or providing problem solving for account issues.
Minister of Music
Maryville Pentecostal Holiness Church
03.2006 - 11.2024
- Oversees copyright compliance for all musical materials used in worship services, avoiding potential legal issues or fines related to performance rights violations.
- Utilizes central screen for lyric projection to teach unfamiliar songs to congregation.
- Coordinates audiovisual equipment needs for all music-related activities, ensuring optimal sound quality during services and performances.
- Streamlines communication processes between musicians, clergy staff, volunteers which improved overall coordination during event planning stages.
- Implements effective rehearsal schedules that maximized productivity while respecting participants'' time commitments.
- Bridges generational and cultural differences by selecting balance of musical styles for every service and presenting spiritual context.
- Promotes fellowship within and helped recruit new volunteers into music ministry.
- Recruiting new members to the music ministry through targeted outreach efforts, growing the team by 25% over three years.
- Mentors and coaches volunteer musicians, improving their skills and fostering a sense of community within the music team.
- Provides pastoral care to members of the music ministry team, offering support during times of personal or spiritual struggle.
- Transposes pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Rewrites original scores to adapt to different musical genres and styles.
- Teaches vocal techniques and instrumental guidance on chording structures and rhythm patterns.
Education
Associate of Science - Criminal Justice
Horry-Georgetown Technical College
Conway, SCBachelor of Science - Business Administration
Liberty University
Lynchburg, VA05-2024
Associate of Applied Science - Business Administration
Horry-Georgetown Technical College
Conway, SC12-2022
High School Diploma -
Georgetown High School
Georgetown, SC06-1989
Skills
- Call center experience
- Data entry and management proficiency
- Complaint handling
- Sales experience
- Teamwork and collaboration
- Customer service
- Analytical skills
- Attention to detail
- Problem-solving skills and multitasking abilities
- Calm and professional under pressure
- Excellent verbal and written communication skills
- Computer skills including Microsoft Office
- Reliability with self motivation
- Customer service excellence
- Money handling
- Rehearsal planning
- Vocal, piano, bass guitar, acoustic guitar, drums proficiency
Certification
- Member Services Certification
- Microsoft Office Specialist
- CPR/AED Certification
- First Aid Certification
Timeline
Minister of Music
Andrews First Pentecostal Holiness Church
12.2024 - Current
Member Services Representative
Santee Electric Cooperative
02.2010 - Current
Minister of Music
Maryville Pentecostal Holiness Church
03.2006 - 11.2024
- Member Services Certification
- Microsoft Office Specialist
- CPR/AED Certification
- First Aid Certification
Associate of Science - Criminal Justice
Horry-Georgetown Technical College
Bachelor of Science - Business Administration
Liberty University
Associate of Applied Science - Business Administration
Horry-Georgetown Technical College
High School Diploma -
Georgetown High School
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