Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Wydra

Myrtle Beach,SC

Summary

Dynamic and detail-oriented professional with experience at CVS Pharmacy, Grand Strand Medical Center, and Horry County E911. Proven ability to optimize workflows and maintain confidentiality while effectively managing high-pressure situations. Skilled in medication dispensing, compounding, sterilization, active listening, consistently delivering exceptional service and support in critical environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Grand Strand Medical Center HCA
05.2024 - Current
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Compound IV medications
  • Work in IV and HD rooms while maintaining sterile environments, adhering to strict safety protocols and preventing contamination.
  • Self-motivated, with a strong sense of personal responsibility.

Pharmacy Technician

CVS Pharmacy
11.2023 - 06.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Dispatch/ Jail Supervisor

North Myrtle Beach Police Department
10.2019 - 12.2022
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.

Police Dispatcher

Horry County E911
01.2017 - 10.2019
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

Education

None - Psychology

Horry-Georgetown Technical College
Conway, SC

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Medication Dispensing
  • Works Well Under Pressure
  • Critical Thinking
  • Active Listening
  • Computer Skills

Certification

South Carolina Department of Labor, Licensing and Regulation Board of Pharmacy. Reg: PHT. 65339

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Grand Strand Medical Center HCA
05.2024 - Current

Pharmacy Technician

CVS Pharmacy
11.2023 - 06.2024

Dispatch/ Jail Supervisor

North Myrtle Beach Police Department
10.2019 - 12.2022

Police Dispatcher

Horry County E911
01.2017 - 10.2019

None - Psychology

Horry-Georgetown Technical College
Susan Wydra