Susan Wydra
Myrtle Beach,SC
Summary
Dynamic and detail-oriented professional with experience at CVS Pharmacy, Grand Strand Medical Center, and Horry County E911. Proven ability to optimize workflows and maintain confidentiality while effectively managing high-pressure situations. Skilled in medication dispensing, compounding, sterilization, active listening, consistently delivering exceptional service and support in critical environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Grand Strand Medical Center HCA
05.2024 - Current
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Compound IV medications
- Work in IV and HD rooms while maintaining sterile environments, adhering to strict safety protocols and preventing contamination.
- Self-motivated, with a strong sense of personal responsibility.
Pharmacy Technician
CVS Pharmacy
11.2023 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Dispatch/ Jail Supervisor
North Myrtle Beach Police Department
10.2019 - 12.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Police Dispatcher
Horry County E911
01.2017 - 10.2019
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
None - Psychology
Horry-Georgetown Technical College
Conway, SCSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
Certification
South Carolina Department of Labor, Licensing and Regulation Board of Pharmacy. Reg: PHT. 65339
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Grand Strand Medical Center HCA
05.2024 - Current
Pharmacy Technician
CVS Pharmacy
11.2023 - 06.2024
Dispatch/ Jail Supervisor
North Myrtle Beach Police Department
10.2019 - 12.2022
Police Dispatcher
Horry County E911
01.2017 - 10.2019
None - Psychology
Horry-Georgetown Technical College
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