Suzanne Materna
Taylors
Summary
Results-driven professional excelling in client relations, marketing, and collaboration. Skilled in financial analysis and relationship building, successfully generating leads and ensuring smooth transactions for clients from beginning to end and beyond. Dedicated to serving and building community.
Overview
16
16
years of professional experience
Work History
Realtor
Weichert Realtors Shaun and Shari Group
08.2018 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Teacher
Greenville County School District
08.2014 - 08.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Partnered with Clemson University to create a School Garden.
- Volunteered as a First Responder where I participated in regular emergency drills and scenarios to better hone my CPR and First Aid skills.
- Acted as a Team Leader for my grade level where I would collaborate, develop, and implement school-wide policies and events.
Customer Service Representative
Greenville Memorial Hospital
04.2009 - 01.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Real Estate
Wyatt Institute
Greenville05-2018
Bachelor of Arts - Elementary Education
University of South Carolina
Greenville05-2013
Skills
- Client relations
- Tech-savvy mindset
- Schedule coordination
- Social media marketing
- Marketing coordination
- Relationship building
- Financial analysis
- Networking and prospecting
- Works well independently
- Strong organizational skills
- Client-oriented
- Highly professional
Timeline
Realtor
Weichert Realtors Shaun and Shari Group
08.2018 - Current
Teacher
Greenville County School District
08.2014 - 08.2018
Customer Service Representative
Greenville Memorial Hospital
04.2009 - 01.2016
Real Estate
Wyatt Institute
Bachelor of Arts - Elementary Education
University of South Carolina
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