Suzanne Sondles
Walterboro
Summary
Office administration coordinator with expertise in team leadership, process optimization, and inventory management. Demonstrated ability to enhance operational efficiency and deliver outstanding customer service. Proven track record of implementing effective solutions that drive productivity and satisfaction.
Overview
14
14
years of professional experience
Work History
Office Administration Coordinator
Elite Flooring & Design
Walterboro
05.2024 - Current
- Coordinated daily operations to support seamless workflow and enhance overall productivity.
- Ensured all staff members have the necessary resources, training and support to carry out their roles successfully.
- Managed inventory levels with tracking systems to maintain optimal stock and reduce delays.
- Implemented process improvements to bolster operational effectiveness.
- Facilitated interdepartmental communication to ensure timely project updates and align team efforts.
- Maintained confidential employee records, payroll information, and tax documents.
- Resolved customer service issues promptly to maintain satisfaction.
- Supported Human Resources activities, including recruitment and onboarding processes.
Rural Mail Carrier Associate
United States Post Office
Walterboro
11.2023 - 05.2024
- Delivered mail and packages to rural customers, ensuring timely receipt and satisfaction.
- Managed delivery routes, optimizing for timely deliveries and adherence to schedule.
- Delivered mail in a timely manner while adhering to safety regulations.
- Addressed customer inquiries and provided assistance, enhancing customer satisfaction and trust.
- Sorted incoming mail and organized items for delivery.
- Collected outgoing mail from designated drop-off points each day.
- Inspected vehicles for maintenance and safety compliance regularly.
Team Lead
Walmart
Walterboro
10.2021 - 10.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led daily team operations to ensure smooth workflow and task completion.
- Coordinated schedules and assignments to maximize team productivity and resource allocation.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new team members on processes and safety protocols for efficiency.
- Facilitated team meetings to discuss progress, challenges, and solutions collaboratively.
- Managed conflict resolution within the team to foster a collaborative and positive work environment.
- Implemented process improvements to streamline workflow and eliminate bottlenecks.
- Monitored inventory levels and ordered supplies to meet operational needs.
Office Administrator
Olde Towne Heating & Air, LLC
Mt. Pleasant
11.2011 - 06.2021
- Coordinated and managed daily administrative operations of the office.
- Managed daily office operations and maintained a welcoming environment for clients.
- Coordinated service appointment scheduling, ensuring timely technician dispatch to meet client needs.
- Handled customer inquiries via phone and email, providing prompt assistance and support.
- Assisted in inventory management by tracking office supplies and placing orders.
- Developed and implemented office procedures that streamlined daily tasks and improved workflow.
- Prepared reports and documentation for internal meetings, supporting effective communication.
- Trained new staff on office protocols, fostering a collaborative work atmosphere.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Education
Associate of Arts - Business Administration And Management
Strayer University
Charleston, SC07-2026
Skills
- Team leadership
- Process improvement and logistics
- Process improvement and logistics management
- Warehouse management
- Customer service
- Team building
- Inventory control
- Inventory control
Timeline
Office Administration Coordinator
Elite Flooring & Design
05.2024 - Current
Rural Mail Carrier Associate
United States Post Office
11.2023 - 05.2024
Team Lead
Walmart
10.2021 - 10.2023
Office Administrator
Olde Towne Heating & Air, LLC
11.2011 - 06.2021
Associate of Arts - Business Administration And Management
Strayer University