Suzanne Whitt
Simpsonville
Summary
Dynamic salon owner with a proven track record in small business operations and customer relations. Successfully increased sales by 10% through strategic marketing and relationship building at Bravado Hair Design. Skilled in hair cutting and education, fostering team growth while delivering exceptional client service and innovative beauty solutions.
Overview
29
29
years of professional experience
Work History
Salon Suite Owner
Self-Employed
08.2015 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Built vendor relationships to facilitate supply chain management and procurement.
- Implemented customer feedback systems to enhance service quality and satisfaction.
- Oversaw financial transactions, maintaining accurate records of income and expenses.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Provided 7+ technical hair services including cutting, straightening, coloring, highlights, balayage, hair extensions, perms, and special occasion hair styling.
- Analyze hair and scalp condition while providing basic treatment or advice on beauty care solutions for scalp and hair.
- Restock workstations and inventory when it was in need of replacement.
- Cross-sell multiple brands and beauty categories (makeup, skin care, hair, etc.) resulting in a 10% monthly sales increase.
Salon Owner
Self-Employed
09.2001 - 06.2015
- Managed daily operations, ensuring optimal service delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract clients.
- Provided 7+ technical hair services including cutting, straightening, coloring, highlights, balayage, hair extensions, perms, and special occasion hair styling.
- Analyze hair and scalp condition while providing basic treatment or advice on beauty care solutions for scalp and hair.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Cross-sell multiple brands and beauty categories (makeup, skin care, hair, etc.) resulting in a 10% monthly sales increase.
Hairstylist
Bravado Hair Design
01.1997 - 08.2001
- Delivered personalized hairstyling services to diverse clientele, enhancing customer satisfaction and loyalty.
- Mentored junior stylists in advanced techniques and best practices, fostering professional growth within the team.
- Developed innovative hair treatment plans tailored to individual client needs, improving service offerings.
- Implemented efficient salon workflows, optimizing appointment scheduling and reducing wait times for clients.
- Trained staff on new styling techniques and tools, promoting continuous improvement and skill enhancement.
- Provided 7+ technical hair services including cutting, straightening, coloring, highlights, perms, and special occasion hair styling.
Loreal Cutting and Color Educator
Loreal Professional
02.1998 - 03.2001
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Facilitated professional development workshops to elevate teaching methodologies among staff.
- Assessed student performance through various evaluation methods, ensuring continuous improvement in academic outcomes.
- Collaborated with parents and community members to foster a supportive educational environment.
- Utilized educational technology tools to streamline lesson delivery and enhance student engagement.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Education
Cosmetology Certificate - Cosmetology
Graham Webb Academy of Hair
Washington, DC09-1997
High School Diploma -
Columbia High School
Maplewood, NJ06-1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business planning
- Strategic planning
- Operations management
- Staff management
- Marketing
- Team oversight
- Hair cutting
- Colorist
- Educator
Timeline
Salon Suite Owner
Self-Employed
08.2015 - Current
Salon Owner
Self-Employed
09.2001 - 06.2015
Loreal Cutting and Color Educator
Loreal Professional
02.1998 - 03.2001
Hairstylist
Bravado Hair Design
01.1997 - 08.2001
Cosmetology Certificate - Cosmetology
Graham Webb Academy of Hair
High School Diploma -
Columbia High School
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