Suzanne Williams
Mount Pleasant
Summary
Knowledgeable Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Roper St. Francis Hospital
Mount Pleasant
10.2023 - Current
- Delivered exceptional customer service by greeting and logging patients into tracking software.
- Gathered necessary information from patients to ensure accurate registration and identification of financial liabilities.
- Collected patient financial liabilities and issued receipts promptly.
- Facilitated patients through pre-admission, registration, and room assignments.
- Provided financial guidance to patients, families, and healthcare staff regarding insurance benefits and billing options.
- Conducted quality self-checks using software to minimize registration errors impacting revenue.
- Supported preparation of documentation for quality initiatives and customer service improvements.
- Responded to patient concerns and inquiries professionally and efficiently.
Residential Supervisor
Centre for Neuro Skills
Irving
07.2019 - 03.2023
- Managed medication counts for controlled substances during each shift as needed.
- Coordinated treatment and documentation for patient and employee injuries.
- Conducted rounds in patient apartments to monitor behavior and provide support.
- Supervised emergency evacuations and drills, preparing detailed reports for compliance.
- Identified and addressed patient family concerns or referred issues as necessary.
- Prepared staff schedules, ensuring adequate coverage for operational needs.
- Trained staff on performance improvement and relevant behavioral management techniques.
- Utilized Professional Assault Crisis Training (Pro-ACT) to de-escalate patient situations.
- Provided safe, supportive and caring living environment for every resident.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Graduate Teaching Assistant
Texas Woman's University
Denton
01.2018 - 01.2019
- Create lesson plans and professional demonstrations.
- Ensure that all students comprehend the curriculum, and supported students who required extra guidance.
- Educated students on the technical fundamentals of photography.
Graduate Assistant
Texas Woman's University
Denton
01.2016 - 01.2018
- Manage lab monitors, organize duties, take inventory, and plan schedules.
- Assist Professor in class explaining materials to students and presenting demos in Adobe Photoshop CS6.
- Cordially answer phones and order supplies.
- Oversee equipment checkouts and returns.
Photography Assistant
Rick Smoak
Columbia
01.2016 - 12.2016
- Set up lighting and equipment for photography shoots.
- Filed invoices for clients.
- Effectively communicated with clients to achieve desired visual outcomes.
- Color corrected and edited imagery with Adobe Products.
Skills
- Insurance verification
- Healthcare reimbursements
- Documentation accuracy
- HIPAA compliance
- Medical terminology
- Fee collection
- Authorization verification
- Insurance billing
- Insurance information collection
- Data entry proficiency
- Co-payment collection
- Patient registration
Timeline
Patient Access Specialist
Roper St. Francis Hospital
10.2023 - Current
Residential Supervisor
Centre for Neuro Skills
07.2019 - 03.2023
Graduate Teaching Assistant
Texas Woman's University
01.2018 - 01.2019
Graduate Assistant
Texas Woman's University
01.2016 - 01.2018
Photography Assistant
Rick Smoak
01.2016 - 12.2016