Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SUZETTE M. GRAHAM

SUZETTE M. GRAHAM

Lexington,SC

Summary

Experienced office manager with a proven track record of leadership in various administrative roles. Possessing a deep understanding of industry practices and procedures, excels in managing financial, personnel, and clerical tasks with precision and efficiency. Top-notch management abilities consistently result in streamlined operations and increased productivity within the workplace.

Overview

2026
2026
years of professional experience

Work History

Office Manager

Vesta Builders
03.2017 - Current
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Front Desk Coordinator

Carroll Orthodontics
01.1998 - Current
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Manage and schedule front desk coverage for two office locations;
  • Operating automated scheduling confirmation system;
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Maintain six month office operational calendar;
  • Scheduling patients into proper timeslots to maximize doctor time;
  • Greeting and checking-in patients;
  • Answering multi-line telephone;
  • Maintaining electronic communications;
  • Imaging paper documents;
  • Patient data entry; Post payments/issue receipts; etc.

Optical Laboratory Manager

Dr E H Brown, Jr
1993 - 01.1998
  • Clinical: Preparing patients for examinations;
  • Taking medical histories;
  • Performing optical lab procedures;
  • Sterilizing instruments and equipment;
  • Adjustment and repair of eye-wear;
  • Edging of prescription lenses for framework fitting;
  • Coating and tinting of prescription lenses;
  • And ordering supplies for the laboratory.
  • Administrative: Scheduling and receiving patients;
  • Obtaining patients' date;
  • Maintaining data entry of medical records;
  • Handle telephone and correspondences;
  • Office care, management, insurance matters, accounts and collections.

Education

Diploma - General coursework

LEXINGTON HIGH SCHOOL
LEXINGTON, SC

Diploma - Marketing

LEXINGTON VOCATIONAL CENTER
LEXINGTON, SC
01.2004

Skills

  • Orthodontic software proficiency
  • Dental software administration
  • Kodak Orthotrac proficiency
  • Dolphin imaging expertise
  • Televox patient management expertise
  • TOPS Orthodontic Operating System
  • Experienced with Windows 10 operating system
  • Experienced with macOS systems
  • Relationship building

Accomplishments

  • Planned and coordinated Yearly Patient parties that included ice skating, amusement parks, and nature outings..

Timeline

Office Manager

Vesta Builders
03.2017 - Current

Front Desk Coordinator

Carroll Orthodontics
01.1998 - Current

Optical Laboratory Manager

Dr E H Brown, Jr
1993 - 01.1998

Diploma - General coursework

LEXINGTON HIGH SCHOOL

Diploma - Marketing

LEXINGTON VOCATIONAL CENTER

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SUZETTE M. GRAHAM