Steven Walters
Lancaster,SC
Summary
Dynamic IT leader with over 12 years of experience in operations, infrastructure design, and blockchain innovation. Expert in building secure, scalable systems and transitioning MSP-supported environments to in-house solutions. Proficient in enterprise productivity suites, virtualization platforms, and a wide range of application and network security tools, delivering reliable frameworks for diverse industries, including property management
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Desk Team Lead
CNP Technologies
12.2022 - Current
- Lead help desk operations, managing ticket resolution with remote software for streamlined monitoring and support.
- Administer Microsoft 365 Admin Center, overseeing user accounts, licenses, and security policies.
- Configure firewalls for network performance and security.
- Implement backup solutions for cybersecurity and data protection
- Utilize Apple Business Manager to manage iOS devices
- Collaborate with MSPs to transition support in-house, improving system reliability
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Owner
Walters IT Consulting
01.2012 - 12.2022
- Manage Self Employed Business including Marketing, Billing Rates/Quotes, Invoices
- Provide Onsite/Remote support
- Utilize AWS and VMware for virtualization services/solutions
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Build custom machines based on customer needs
- Design and implement network infrastructure
- Implement cameras/access control for remote campuses
- Maintain security and compliance
- Consulted with customers to assess needs and propose optimal solutions.
Founder & CEO
Gallant Token
05.2021 - 08.2022
- Founded a blockchain startup focused on decentralization and gaming, launching a token on Binance Smart Chain and raising visibility in the DeFi space.
- Deployed 3D side-scrolling mobile game, to App Store and Google Play, integrating NFTs for in-game assets and membership passes.
- Secured high-profile media exposure, including a live Yahoo Finance interview, a Forbes article on cryptocurrency and DeFi, and an ad on the Yankees Broadcast Network during the MLB playoffs vs. Boston.
- Oversaw development of additional games, managing a remote team of developers and designers.
- Built and maintained blockchain and cloud infrastructure, ensuring scalability and performance.
Senior IT Operations Analyst
Clariant
06.2017 - 06.2020
- Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
- Optimized IT operations by implementing effective monitoring and incident management processes.
- Contributed to successful project completion by coordinating closely with cross-functional teams on various initiatives.
- Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.
- Assisted in budget planning activities by tracking expenses related to hardware procurement, software licensing, vendor services contracts.
- Participated in change management activities to ensure seamless transitions during system updates or modifications.
- Facilitated smooth migrations to cloud-based solutions by analyzing current systems, creating migration plans, and overseeing data transfer processes.
Skills
- IT Operations: Infrastructure Design, Cloud Services (AWS, Azure), Ninja RMM
- Leadership: Team Management, Help Desk Oversight, Startup Founding
- Networking: Cisco, Meraki Dashboard, TCP/IP, LAN/WAN, VOIP, POE
- Systems: VMware ESXi, Citrix VDI, Active Directory, Microsoft 365 Admin Center
- Cybersecurity: SonicWall Firewalls, FortiGate Firewalls, ThreatLocker, Proofpoint, SentinelOne, Druva
- Blockchain: Binance Smart Chain, NFT Deployment, Decentralized Finance (DeFi)
- Strategic Planning: Vendor Management, MSP Transition, Apple Business Manager
Certification
Druva MSP Technical Certification
AZURE Essentials
CCNA
MSP
CompTIA
Timeline
Support Desk Team Lead
CNP Technologies
12.2022 - Current
Founder & CEO
Gallant Token
05.2021 - 08.2022
Senior IT Operations Analyst
Clariant
06.2017 - 06.2020
Owner
Walters IT Consulting
01.2012 - 12.2022
Druva MSP Technical Certification
AZURE Essentials
CCNA
MSP
CompTIA
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