Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Steven Walters

Lancaster,SC

Summary

Dynamic IT leader with over 12 years of experience in operations, infrastructure design, and blockchain innovation. Expert in building secure, scalable systems and transitioning MSP-supported environments to in-house solutions. Proficient in enterprise productivity suites, virtualization platforms, and a wide range of application and network security tools, delivering reliable frameworks for diverse industries, including property management

Overview

13
13
years of professional experience
1
1
Certification

Work History

Support Desk Team Lead

CNP Technologies
12.2022 - Current
  • Lead help desk operations, managing ticket resolution with remote software for streamlined monitoring and support.
  • Administer Microsoft 365 Admin Center, overseeing user accounts, licenses, and security policies.
  • Configure firewalls for network performance and security.
  • Implement backup solutions for cybersecurity and data protection
  • Utilize Apple Business Manager to manage iOS devices
  • Collaborate with MSPs to transition support in-house, improving system reliability
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Owner

Walters IT Consulting
01.2012 - 12.2022
  • Manage Self Employed Business including Marketing, Billing Rates/Quotes, Invoices
  • Provide Onsite/Remote support
  • Utilize AWS and VMware for virtualization services/solutions
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Build custom machines based on customer needs
  • Design and implement network infrastructure
  • Implement cameras/access control for remote campuses
  • Maintain security and compliance
  • Consulted with customers to assess needs and propose optimal solutions.

Founder & CEO

Gallant Token
05.2021 - 08.2022
  • Founded a blockchain startup focused on decentralization and gaming, launching a token on Binance Smart Chain and raising visibility in the DeFi space.
  • Deployed 3D side-scrolling mobile game, to App Store and Google Play, integrating NFTs for in-game assets and membership passes.
  • Secured high-profile media exposure, including a live Yahoo Finance interview, a Forbes article on cryptocurrency and DeFi, and an ad on the Yankees Broadcast Network during the MLB playoffs vs. Boston.
  • Oversaw development of additional games, managing a remote team of developers and designers.
  • Built and maintained blockchain and cloud infrastructure, ensuring scalability and performance.

Senior IT Operations Analyst

Clariant
06.2017 - 06.2020
  • Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
  • Optimized IT operations by implementing effective monitoring and incident management processes.
  • Contributed to successful project completion by coordinating closely with cross-functional teams on various initiatives.
  • Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.
  • Assisted in budget planning activities by tracking expenses related to hardware procurement, software licensing, vendor services contracts.
  • Participated in change management activities to ensure seamless transitions during system updates or modifications.
  • Facilitated smooth migrations to cloud-based solutions by analyzing current systems, creating migration plans, and overseeing data transfer processes.

Skills

  • IT Operations: Infrastructure Design, Cloud Services (AWS, Azure), Ninja RMM
  • Leadership: Team Management, Help Desk Oversight, Startup Founding
  • Networking: Cisco, Meraki Dashboard, TCP/IP, LAN/WAN, VOIP, POE
  • Systems: VMware ESXi, Citrix VDI, Active Directory, Microsoft 365 Admin Center
  • Cybersecurity: SonicWall Firewalls, FortiGate Firewalls, ThreatLocker, Proofpoint, SentinelOne, Druva
  • Blockchain: Binance Smart Chain, NFT Deployment, Decentralized Finance (DeFi)
  • Strategic Planning: Vendor Management, MSP Transition, Apple Business Manager

Certification

Druva MSP Technical Certification
AZURE Essentials

CCNA

MSP
CompTIA

Timeline

Support Desk Team Lead

CNP Technologies
12.2022 - Current

Founder & CEO

Gallant Token
05.2021 - 08.2022

Senior IT Operations Analyst

Clariant
06.2017 - 06.2020

Owner

Walters IT Consulting
01.2012 - 12.2022

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Steven Walters