Sydnee N. Keasler
Blythewood
Summary
Health Informatics Specialist with over 3 years of experience supporting EHR systems, clinical workflows, and healthcare data integrity. Proficient in Epic with hands-on experience managing patient registration, insurance verification, and front-end system support. Strong background in cross-functional collaboration, data analysis, and client reporting. Currently pursuing a Master’s in Informatics with a focus on EHR optimization and health system integration. Passionate about improving health outcomes through technology, especially in underserved communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Reporting Manager
Blue Cross Blue Shield of South Carolina
02.2024 - Current
- - Produce and distribute 200+ utilization, claims, and trend reports monthly using Excel and payer systems
- - Coordinate with internal IT teams and Member Services to resolve client issues related to access, reporting, and enrollment
- - Manage data access setup for over 100 broker and client groups using BlueDataConnect and MHTK
- - Support client onboarding and system troubleshooting; familiar with ticket-based resolution tracking
Patient Access Specialist
Prisma Health Richland Hospital
09.2023 - 02.2024
- - Utilized Epic EHR daily to update 100+ patient records, ensuring accurate demographic and insurance data entry
- - Identified and resolved record discrepancies, supporting front-line clinical workflow efficiency
- - Served as first-level support for patient questions, appointment scheduling, and access corrections using Epic Prelude and ADT
Patient Access Representative
Spartanburg Regional Healthcare System
05.2022 - 04.2023
- - Verified 200+ patient records daily in Epic; ensured 99% accuracy in demographic and billing info
- - Collaborated with clinical and IT teams to optimize intake procedures, reducing check-in delays
- - Documented appointment workflows and trained new hires on Epic-based registration tasks
Education
Master of Science - Informatics
University of South Carolina Upstate
Spartanburg, SCBachelor of Arts - Health Informatics
University of South Carolina Upstate
Spartanburg, SC12.2023
Skills
- Epic EHR (Prelude, Cadence, ADT modules) – daily user support, scheduling, and data entry
- Microsoft Excel (pivot tables, data validation)
- SQL (basic query writing and data analysis from academic projects)
- DOTR (ticketing and support tracking experience through BCBS projects)
- BlueDataConnect, MHTK, Blue e-Bill – payer-side application access and troubleshooting
Certification
- Epic Certification (planned) – Prepared to certify in applicable Epic modules upon hire
- HIPAA and Data Privacy – Familiar with data protection policies and compliance standards
Timeline
Client Reporting Manager
Blue Cross Blue Shield of South Carolina
02.2024 - Current
Patient Access Specialist
Prisma Health Richland Hospital
09.2023 - 02.2024
Patient Access Representative
Spartanburg Regional Healthcare System
05.2022 - 04.2023
Master of Science - Informatics
University of South Carolina Upstate
Bachelor of Arts - Health Informatics
University of South Carolina Upstate
Similar Profiles
Ronick ThomasRonick Thomas
System Analyst Testing II at Blue Cross Blue Shield of South CarolinaSystem Analyst Testing II at Blue Cross Blue Shield of South Carolina
MARKICIA HUDSONMARKICIA HUDSON
Medical Claims Processor at Blue Cross Blue Shield Of South CarolinaMedical Claims Processor at Blue Cross Blue Shield Of South Carolina
Alicia BuffumAlicia Buffum
Senior CONSULTANT, CORPORATE STRATEGY & STRATEGIC SERVICES at BLUE CROSS BLUE SHIELD OF SOUTH CAROLINASenior CONSULTANT, CORPORATE STRATEGY & STRATEGIC SERVICES at BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA
Lane BroderickLane Broderick
Lifeguard at Capital City AquaticsLifeguard at Capital City Aquatics
Jennifer GermannJennifer Germann
Teacher at Blythewood Middle SchoolTeacher at Blythewood Middle School