Sylvia Dye
Rock Hill
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Guest Service Representative
Clipper Petroleum
York
02.2023 - Current
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled customer complaints professionally and efficiently.
- Promoted loyalty programs to encourage repeat business.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Greeted walk-in and phone guests, determining interests and needs.
Housekeeper
The pearl at fort mill
Fort Mill
10.2022 - 02.2023
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Organized closets with hangers for residents clothing items.
- Changed bed linens and towels, tidied up rooms.
Housekeeper
Cambria Hotel
Fort Mill
04.2019 - 07.2022
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
Northwestern Highschool
Rock Hill, SCSkills
- Cash handling
- Customer support
- Service recovery
- Conflict resolution
- Time management
- Quality assurance
- Effective communication
- Team collaboration
- Problem solving
- Active listening
- Flexible schedule
- Product sales
Certification
- Food safety
Timeline
Guest Service Representative
Clipper Petroleum
02.2023 - Current
Housekeeper
The pearl at fort mill
10.2022 - 02.2023
Housekeeper
Cambria Hotel
04.2019 - 07.2022
Northwestern Highschool