SYLVIA ODARI
Summary
A seasoned supply chain professional with 8+ years of diverse experience spanning the humanitarian and commercial logistics sectors. Specializing in air, road, and ocean transport coordination, Possess a deep understanding of logistics cluster activities, coupled with a proven track record in driving operational excellence and process improvements. I thrive in team-oriented environments and consistently demonstrate adaptability to evolving industry challenges, ensuring collaborative success across diverse projects.
Overview
15
15
years of professional experience
Work History
LOGISTICS OFFICER
KENYA AIRWAYS CARGO
02.2023 - Current
- Logistics Operations Coordination: Oversee and support logistics functions ensuring timely delivery of various cargo types—including food items, express cargo and health supplies—across the airline's network.
- Resource Management: Strategize for the availability of resources, encompassing manpower, aircraft and truck capacity, third-party providers and equipment for smooth cargo processing and distribution.
- Field Missions: Undertake missions to Juba and Kinshasa to enhance cargo handling, storage, and delivery processes, with a focus on operational excellence, zero losses, and ensuring complete last-mile delivery.
- Warehouse Capacity Management: Ascertain sufficient warehouse space at outstations ahead of cargo distribution.
- Inventory Oversight: Supervise inventory processes, tracking trends and ensuring inventory status is in line with KQ's warehousing guidelines.
- Customs & Cargo Management: Streamline customs clearance processes and oversee the reception, transportation, storage, and distribution of partner's cargo.
- Stakeholder Relationship Management: Forge and nurture positive relationships with all stakeholders, emphasizing constructive service delivery.
- Cargo IQ Reporting: Generate, assess, and interpret cargo IQ reports, spotlighting accuracy, timely cargo acceptance, warehouse dispatch, and prompt client notifications.
- Cargo Delivery Oversight: Spearhead the coordination and confirmation of cargo delivery while maintaining transparent communication with stakeholders about delivery statuses.
- Safety & Compliance: Champion safety protocols by ensuring all operations meet established policies, standards, and industry regulations. Ensure all documentation and cargo meet both company and industry standards.
- Reporting: Gather and organize data, contributing to or producing comprehensive reports as required.
LOGISTICS ASSISTANT
WORLD FOOD PROGRAMME SOMALIA
07.2018 - 01.2023
- Logistics Operations Support: Support logistics activities by adhering to established processes, ensuring effective food assistance delivery to beneficiaries.
- Logistics Cluster Operations: Support logistics cluster operations, establishing liaisons with NGOs, the government of Somalia, and UN agencies. Understand capacity and plan routes, manage transport requests from partners, and provide essential transport and storage services. Ensure the effective coordination of cargo movement.
- Service Level Management: Draft, monitor, and ensure the continued validity of Logistics Cluster transport and storage Service Level Agreements (SLAs). Handle cost quotations, invoice preparations, and confirm timely payment for bilateral services rendered.
- Documentation Processing: Process documentation essential for executing logistics operations, including purchase orders, surface transport orders, and work orders, ensuring timely action from service providers.
- Field Office Coordination: Establish regular communication with field offices to synchronize dispatches, ensuring compliance with predetermined timelines and dispatch priorities.
- Budget Oversight: Contribute to the logistics cluster budgeting process, ensuring close monitoring and revision, for all delivery modalities. Ensure that all processes comply with WFP's corporate standards
- Vehicle Tracking Project Management: Oversee the complete deployment of the Logistics Vehicle Tracking Project in Somalia. This includes organizing training sessions and ensuring that both WFP staff and associated transporters strictly adhere to the Standard Operating Procedures (SOPs). Monitor the project's progress and provide necessary support to WFP regional offices within Somalia.
- Cargo Monitoring: Supervise assets used for transporting WFP's life-saving cargo. Authenticate receipt of commodities and oversee last-mile implementation. Critically evaluate truck movements, comparing routes and distances traveled against set delivery KPIs.
- Inventory Management: Support inventory management procedures to track commodity trends and maintain an updated status of inventory from the source point to the beneficiary.
- Fleet Procurement: Streamline the procurement process for fleet-related commodities such as spare parts, tracking devices, and airtime subscriptions.
- Reporting: Regularly collect, compile, and analyze data to produce comprehensive logistics reports.
CARGO COORDINATOR
KENYA AIRWAYS CARGO
09.2016 - 07.2018
- Safety Compliance: Ensure adherence to policies, regulations, and standards to uphold safety in all operations.
- Shipment Coordination: Schedule around 96 departures and 94 arrivals daily, including passenger and freight aircraft.
- Cargo Movement Monitoring: Track movement of cargo, providing regular status updates to relevant stakeholders.
- Operational Excellence: Work with teams to enhance efficiency. Create operating manuals, implement 5S, and set visual performance metrics in offices and storage.
- Communication: Ensure timely interaction with internal stakeholders, including warehouse agents, passenger services, and ramp teams.
- Contract Management: Negotiate with freight forwarders focusing on rates, fees, terms, and capacity. Monitor SLA adherence.
- Cargo Compliance: Ensure dispatched cargo meets company and industry standards.
- Warehouse Management: Supervise inventory and equipment, optimizing space and maintenance.
- Budget Oversight: Track expenses against set budget, ensuring cost-effectiveness.
- Reporting: Analyze logistics data to produce reports.
CARGO MANAGEMENT TRAINEE
KENYA AIRWAYS CARGO
04.2015 - 09.2016
- Shift Leadership: Guide shifts for timely and efficient performance.
- Cargo Planning: Implement and oversee cargo service plans focusing on customer service and performance metrics.
- Team Initiatives: Lead meetings and projects, setting and tracking clear objectives.
- Safety & Compliance: Enforce safety protocols and regulatory standards.
- Team Development: Build and foster a collaborative and motivated team environment.
- Revenue Management: Drive revenue growth via local strategies and oversee key accounts across East Africa.
- Stakeholder Engagement: Establish strong working relationships with both external and internal stakeholders, ensuring consistent communication:Freight forwarders, shippers, regulators and trade partners.
- Freighter Support: Support in provision of charter quotes and engage with charter brokers for business opportunities.
CUSTOMER SERVICE AGENT
KENYA AIRWAYS PLC
03.2011 - 03.2015
- Flight Reception: Meet arriving flights, guiding passengers during transfers and arrivals.
- VIP Management: Coordinate smooth transitions for VIP guests, partnering with airport authorities for efficient immigration and baggage procedures.
- Special Passenger Assistance: Support unaccompanied minors, passengers with language challenges, first-time travelers, and those with mobility issues.
- Mis-connected Passengers: Facilitate visas and arrange hotel transport for passengers with missed connections.
- Medical Coordination: Collaborate with medical teams to ensure prompt aid for passengers requiring medical attention.
ADMINISTRATIVE ASSISTANT
IRIS MANAGEMENT
02.2009 - 02.2011
- Prepare training materials, and coordinate catering services.
- Office Maintenance: Oversee office cleanliness ensuring a conducive work environment.
- Supervision of Office Assistant: Directly supervise the office assistant, ensuring timely dispatch of letters and parcels.
- Client Database Management: Maintain and update the client database to track training participation and payment status.
Education
MBA - STRATEGIC MANAGEMENT
KENYATTA UNIVERSITY
07.2014
DIPLOMA IN PURCHASING AND SUPPLY -
CHARTERED INSTITUTE OF PURCHASING AND SUPPLY
09.2013
Bachelor of Arts -
KENYATTA UNIVERSITY
12.2008
DIPLOMA IN FRENCH LANGUAGE -
ALLIANCE FRANCAISE
04.2004
Skills
-Planning and organizing
- Warehouse management
-Commodity accounting
-Logistics cluster coordination
-Transport coordination
-Fleet management
-Stakeholder engagement
-Information management
-Financial planning and reporting
Accomplishments
WFP Somalia: Implementation of the Service marketplace in Somalia, a centralized ticketing and tracking platform to support Logistics cluster partners in timely and systematic service requests for provision of transport and storage services. This has created process efficiency, real time order tracking, and 100% execution of partner service requests.
WFP Somalia: Last mile implementation- Managed the roll out of the Logistics Vehicle Tracking Project across Somalia (Tracking cargo from dispatch to delivery) including conducting training, monitoring and undertaking support missions to WFP area offices in Somalia. Evaluating adherence to SOPs by WFP warehouse staff and transporters. This eliminated commodity diversion and provided data for transporter performance.
Additional Information
REFEREES
1)Simon Imwene 3)Dennis Liyayi
Head of Fleet-World Food Programme
Email: Simon.imwene@wfp.org Email:
Phone number: +249900124287
2)John Ngare
Senior Business Performance Manager-Kenya Airways
Email: John.ngare@kenya-airways.com
Phone number: +254722802348
3)Dennis Liyayi
Logistics Officer-World Food Programme
Email: Dennis.liyayi@wfp.org
Phone number: +254724455215
Languages
English
Native language
French
Upper intermediate
B2
Swahili
Proficient
C2
Timeline
LOGISTICS OFFICER
KENYA AIRWAYS CARGO
02.2023 - Current
LOGISTICS ASSISTANT
WORLD FOOD PROGRAMME SOMALIA
07.2018 - 01.2023
CARGO COORDINATOR
KENYA AIRWAYS CARGO
09.2016 - 07.2018
CARGO MANAGEMENT TRAINEE
KENYA AIRWAYS CARGO
04.2015 - 09.2016
CUSTOMER SERVICE AGENT
KENYA AIRWAYS PLC
03.2011 - 03.2015
ADMINISTRATIVE ASSISTANT
IRIS MANAGEMENT
02.2009 - 02.2011
MBA - STRATEGIC MANAGEMENT
KENYATTA UNIVERSITY
DIPLOMA IN PURCHASING AND SUPPLY -
CHARTERED INSTITUTE OF PURCHASING AND SUPPLY
Bachelor of Arts -
KENYATTA UNIVERSITY
DIPLOMA IN FRENCH LANGUAGE -
ALLIANCE FRANCAISE
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